Warehouse Supervisor

Fulfillment Supervisor

The Fulfillment Supervisor will be responsible for directing and supervising fulfillment Coordinators to meet individual performance metrics consistent with the client(s) Service Level Agreements and NationsOTC Standard Operating Procedures.

Responsibilities

• Oversee and coordinate the daily operations in the fulfillment center.
• Provide daily work assignments and production goals to assigned team members.
• Develop performance goals and targets to achieve customer demand and ensure accuracy and quality.
• Coach and develop a team of NationsBenefits Fulfillment Coordinators.
• Partner with other supervisors to identify and implement process improvements.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all team members.
• Directly accountable for accuracy of employee attendance records, payroll approvals, PTO, and scheduling
• Organize and conduct necessary training activities for team members.
• Maintain a positive work environment by acting and communicating to build strong relationships with the team.
• Proactively thinks beyond the explicit assignment to ask second-order questions.
• Accurately, quickly, and answered questions related to their area of focus.
• Effectively prepare for and run the start of shift meetings and other internal meetings as needed.

Qualifications

NationsBenefits is an Equal Opportunity Employer.