Scheduling Coordinator (East Cobb)

Scheduling Coordinator

Marietta, Georgia

Angel Companions is seeking a Scheduling Coordinator to join our dedicated team in East Cobb . This position plays a key role in the daily operations of our home healthcare agency by ensuring caregivers are efficiently scheduled and clients receive exceptional care.

Responsibilities

Oversee the scheduling process to ensure caregivers are matched with clients based on their skills and client needs

Collaborate with the client and their families to schedule replacement caregivers as needed

Work closely with the Director of Case Management to ensure continuity of care during emergencies and manage caregiver assignments

Play a crucial role in quality improvement initiatives to enhance service delivery

Maintain open communication with clients and their families to address any scheduling concerns or changes

Collaborate with the clinical team to ensure care plans are aligned with client requirements

Assist in resolving complaints, incidents, and problems as needed, providing guidance to caregivers when necessary

Oversee the maintenance of accurate logs for new, resumed, discharged, and denied cases, ensuring compliance within the department

Run various daily and weekly reports to check for any discrepancies or errors, and ensure the necessary corrections are made

Monitor adherence to company policies and procedures

Requirements

• Strong customer service, problem-solving, and multitasking skills.
• Proven experience in scheduling and managing complex calendars with multiple variables.
• Administrative expertise with the ability to handle competing priorities.
• Proficiency in Microsoft Office Suite.

Compensation