Shift Lead

Job Description

Job Description

Shift leader helps oversee in-store operations alongside the General Manager. The Shift leader plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. Shift leaders must lead by example and execute systems and procedures with 100% integrity. As a Shift leader, your attitude needs to be enthusiastic, friendly, and positive, and follow all guidelines and initiatives outlined in the "line employee" description. Responsibilities : Responsibilities : -Deliver exceptional customer service to all customers who walk through our doors.-Be knowledgable about our history and enthusiastic about “Mike’s Way”.-Prepare and serve food items consistently by adhering to all recipe standards.-Potentially open or close the store, prep, cleanup, and adhere to guidelines at all times.-Work with efficiency in a fast paced environment.Requirements : -No smoking in uniform, on the clock, or on the premises.-Strict piercing policy.-Facial hair is permitted, no longer than 1 / 4'' in length.-Our uniform must be worn 100% in line with our standards.Qualifications : -Customer service focused and solution oriented. -Ability to communicate clearly and professionally with customers and coworkers.-Must enjoy and be able to succeed in a fast-paced work environment.-Ability to work a flexible schedule based on restaurant needs.