Doorman / Bellman Valet Attendant Estates at Acqualina

Job Description

Job Description

Description

Location : Estates at Acqualina

Address : 17901 Collins Avenue, Sunny Isles Beach, FL 33160

Position : Doorman / Bellman

Shift Days : Flexible - Including Weekends

Shift Times : 10am to 6pm

Hourly Pay : $16.00 Hourly Plus Tips

The Bell Staff performs a variety of tasks to ensure a quality guest experience, and the smooth operation of the facility that exceeds our customer / client’s expectations. General duties will include greeting guests upon arrival / departure and transporting baggage to and from guest rooms. The Bell Staff works closely with fellow team members, Operation Manager, and / or Shift Supervisor to ensure that quality standards are met at all times.

Key Responsibilities

• Drive customer success by answering questions, providing directions, disseminating map information, and creating and maintaining communication via social media and an internal digital platform
• Act as a fast-moving courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
• Open doors and assist guest / visitors entering and leaving property.
• Perform vehicle counts, when required to ensure garage does not over fill available spaces
• Control traffic at entrances and exits, as needed; provide assistance to customers who have forgotten where they parked their vehicle
• Perform vehicle counts, when required, to ensure garage does not over fill available spaces
• Act as traffic Controller to direct incoming guests to available parking spaces
• Greet arriving and departing guests in a friendly and courteous manner
• Transport guest luggage and belongings to guest rooms
• Act as concierge for all guests including directing them to proper amenities within the location, calling for taxi / shuttle service, assisting them in notifying valet attendants of their request for their vehicle, and informing the front desk of the location of guest arrival
• Maintain cleanliness of lobby by picking up or emptying trash, shining fixtures and cleaning glass
• Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary
• Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead
• Communicate professionally at all times with guests, client, and teammates
• Constantly move around the property by walking / standing for extended periods of time, sometimes for entire duration of shift
• Constantly lift and carry customer luggage or personal items, up to 50lbs
• All other duties assigned

Skills, Knowledge and Expertise

Benefits

Join our team and enjoy an outstanding benefits package, including :

(Full Time Only)

Generous Paid Time Off : Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.

Comprehensive Health Plans : Access top-notch Medical, Dental, and Vision coverage for you and your family.

Life and Disability Insurance : Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Employee Assistance Program : Access behavioral Health Care to assist with personal needs for you and your family members.

Parental and Caregiver Leave : Enjoy time off to support your growing family or care for loved ones.

(Part Time)

401(k) Plan : Benefit from a generous employer match with immediate vesting to help you save for retirement.

Sick Time Off : Prioritize your health and well-being with paid sick leave based on state laws and regulations.

Employee Assistance Program : Access behavioral Health Care to assist with personal needs for you and your family members.