Retail Store ManagerPetSmart • East Peoria, IL, US
No longer accepting applications
Retail Store Manager
PetSmart • East Peoria, IL, US
20 days ago
Job type
- Full-time
Job descriptionResponsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback. Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader. Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results. Cascades information to associates and adjusts team priorities to meet goals and commitments. Ensures continued alignment and responds effectively to a changing environment. Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Accountable to ensuring all associate reviews are delivered on time. Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy. Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience. Evaluates operations and seeks opportunities to continuously improve processes and services. Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups. Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team. Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures. Prioritizes and ensures a safe environment for our associates, pets, and pet parents. Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents. Communicates business and financial objectives to other leaders within the store. Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate. Responsible for taking immediate action and reports when a sick / injured pet is identified in the store; transport to the vet as needed. Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. Deliver corporate strategy and profitability goals by executing the direction set leadership. Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed. Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets. Manages expenses such as labor and supplies and any other relevant store metrics. Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation. Creates and posts schedules for the entire store. Accountable for processing payroll weekly and managing labor within a budget. Executes daily, weekly, and monthly reporting and paperwork as required by the Company. Accountable to run store related errands to support store needs. 4-6 years of retail leadership or experience in a customer-focused environment. Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail. Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures. Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms : stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associate must frequently lift and / or move up to 50 pounds and occasionally team lift and / or move more than 100 pounds. Specific vision abilities required by this job include depth perception. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!
Retail Store Manager
About Life at PetSmart
At PetSmart, we're more than just a company obsessed with pets ; we're obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits that benefit you
Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings :
- Paid bi-weekly
- Health benefits : medical, dental, vision
- 401k
- Tuition assistance
- Associate discounts and perks
- Paid time off for fulltime associates
- Career pathing
- Development opportunities
JOB SUMMARY
PetSmart's Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy within the store.
ESSENTIAL RESPONSIBILITIES
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs :
People Leadership :
Overall Store Experience :
Business Management :
QUALIFICATIONS
SUPERVISORY RESPONSIBILITY
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
J-18808-Ljbffr
Create a job alert for this search
Retail Store Manager • East Peoria, IL, US
Related jobs
As a Retail Store Manager, you lead by example, inspire your team to go all in, and empower them to excel in connecting customers to their world.
You are responsible for overseeing all aspects of st...Show more
We live sneakers, streetwear, and neighborhood culture! All Day! Every Day!.SNIPES is one of the leading sneaker and streetwear retailers worldwide.
Since opening its first store in Essen, Germany i...Show more
By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need p...Show more
Are You Craving A Career With An Industry Leader?.Panda Express is searching for experienced leaders to join our store management team.
Panda is 100% committed to the professional and personal devel...Show more
Store 4701229 : 509 N 4th St, Chillicothe, Illinois 61523.Customer Service Representative.We want you to join our team as a Customer Service Representative.
If you have the desire to be challenged, ...Show more
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers.
As a leading global retailer of video games, electronics, a...Show more
Panda Express Store Manager Opportunity.Are you craving a career with an industry leader? Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committe...Show more
At Hy-Vee our people are our strength.We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and...Show more
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia.Operating out ...Show more
When you join our team as an Assistant Store Manager, you'll take on key store management responsibilities including assisting with supervising day-to-day store activities, ensuring overall store p...Show more
Dunham’s Sports, one of the largest full-line sporting goods chains in the U.Dunham’s Bait & Tackle.Today we have over 250 stores in over 25 states from Maryland to Montana.We are l...Show more
We are currently looking for the right.In addition to the hourly rate our Retail Store Managers can earn a very lucrative monthly bonus, contributing to a major portion of a Retail Store Managers t...Show more
The Assistant Store Manager is a key driver of sales and customer satisfaction within our retail stores.Responsible for shaping a comprehensive store strategy aligned with our corporate values and ...Show more Store 4701229 : 509 N 4th St, Chillicothe, Illinois 61523.Customer Service Representative.We want you to join our team as a Customer Service Representative.
If you have the desire to be challenged, ...Show more 
Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodf...Show more Store 4701229 : 509 N 4th St, Chillicothe, Illinois 61523.Customer Service Representative.We want you to join our team as a Customer Service Representative.
If you have the desire to be challenged, ...Show more 
As an Assistant Manager at Belle Tire, you do what it takes to keep life moving for our customers.You'll play a key leadership role in the store and contribute to driving sales and managing daily o...Show more
Embark on a meaningful journey with us.We're seeking individuals inspired by the teaching of compassion and care.Join our team as a Co-Manager, where making a positive impact is not just a job, it'...Show more
Retail Store Manager - Peoria, IL - United Wireless, a T-Mobile AR
United Wireless • Peoria, IL, USA
Full-time
Quick Apply
Last updated: 30+ days ago
Stock Personnel
Snipes • Peoria, IL, US
Full-time
Last updated: 30+ days ago • Promoted
02521 Store Manager
SBH Health System • East Peoria, IL, US
Full-time
Last updated: 30+ days ago • Promoted
Store Manager
Panda Restaurant Group • East Peoria, IL, US
Full-time
Last updated: 30+ days ago
Assistant Store Manager
Circle K • Chillicothe, IL, US
Full-time +1
Last updated: 2 days ago • Promoted
Retail Keyholder (Store 2955)
GameStop • Pekin, IL, US
Full-time
Last updated: 30+ days ago • Promoted
Store Manager (P1-1363843-2)
Panda Restaurant Group • Pekin, IL, US
Full-time
Last updated: 30+ days ago • Promoted
Aisles Online Manager
Hy-Vee • Canton, IL, US
Full-time
Last updated: 14 hours ago • Promoted • New!
Assistant Store Manager FT
LIDS Corporation • Peoria, IL, US
Full-time
Last updated: 1 day ago • Promoted
Full-Time Assistant Store Manager
ALDI • Peoria, IL, US
Full-time
Last updated: 1 day ago • Promoted
Team Manager
Dunhams Sports • Pekin, IL, US
Full-time
Last updated: 30+ days ago • Promoted
Retail Store Manager - 3764
First Cash, Inc. • Peoria, IL, US
Full-time
Last updated: 30+ days ago
Part-Time Assistant Store Manager
Daily Thread • Peoria, IL, US
Part-time
Quick Apply
Last updated: 30+ days ago
Store Assistant Manager
Circle K • Chillicothe, IL, US
Full-time +1
Last updated: 2 days ago • Promoted
Retail Branch Manager I
Illinois Staffing • East Peoria, IL, US
Full-time
Last updated: 2 days ago • Promoted
Retail Assistant Manager
Circle K • Chillicothe, IL, US
Full-time +1
Last updated: 2 days ago • Promoted
Automotive Retail Assistant Manager
Belle Tire • Peoria, IL, United States
Full-time
Last updated: 30+ days ago
Retail Co-Manager
Hobby Lobby • Peoria, IL, US
Full-time
Last updated: 30+ days ago • Promoted