General Summary Of Position
Schedule and support field technicians via email and phone calls to dispatch service calls to customer sites. Work with internal teams and systems to communicate progress and escalations. Field and triage customer calls to help begin resolution process immediately.
Duties And Responsibilities
Work 20-30 tickets per day
Manage techs in the field and assist with resolution of issues
Track and upload deliverables
Manage small projects and rollouts
Work closely with internal Granite teams
Required Qualifications
Excellent PC skills (Microsoft Office)
Typing skills are a MUST
Excellent communication skill (written and verbal)
Ability to multitask and follow issues through to completion
Decision making skills
Superb Attention to Detail
Ability to solve problems creatively
Preferred Qualifications
Service Dispatch / Scheduling experience
Project Management / Coordination experience
Customer phone call experience
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Project Coordinator at Granite Telecommunications Quincy, MA • Quincy, MA, United States
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