Counter Manager, Dept Stores Chestnut Hill
BIOLOGIQUE RECHERCHEChestnut Hill, MA, US9 days ago
Job type
- Full-time
Job descriptionOwn and manage counter sales projections, busines & sales strategy, client experience & team success. Maximize sales through proactive outreach, personalized clienteling and strategic event planning. Implement retail activations, new product launches, and promotional initiatives that drive traffic and boost conversion. Monitor performance KPIs, optimize staffing, and report key metrics to brand and department store stakeholders. Deliver personalized skincare consultations and educate clients on high-performance regimens that align with their skin goals. Ensure every guest receives an exceptional experience, whether shopping at the counter or visitng the spa suite. Serve as the lead authority on brand positioning, ingredients, and service p hilosophy providing a luxurious and informative client journey. Oversee the daily schedule and operations of the in-store spa suite, ensuring efficiency, accuracy, and a seamless client flow Manage the booking, confirmation, and follow-up process for facial appointments and treatment services. Ensure estheticians are supported with the tools, protocols, and timing required to deliver exceptional treatments Maintain an elevated counter and spa environment through meticulous cleanliness, inventory management, and visual presentation. Ensure compliance with all health, safety, and operational procedures in collaboration with store management. Manage POS transaction, daily opening / closing, and ensure accuracy of reporting and spa appointment records. Minimum 3 years of experience in a luxury skincare, spa, or beauty retail environment Prior experience managing teams and spa or treatment room operations preferred Strong skincare knowledge and a passion for wellness adn results-driven services Must be available to work a flexible scheule including weekends, evenings, and holidays Leadership presence with the ability to coach, inspire, and hold a team accountable High-touch service skills with strong emotional intelligence and discretion Sales-driven mindset with clienteling expertise and goal orientation Organizational excellence and the ability to manage both service and retail operation Proficiency in appointment scheduling systems, department store POS, and CRM tools Comfortable analyzing performance reports and translating insights into action
Job Description
Job Description
Counter Manager
Summary :
As the Counter Manager, you are the ambassador of our brand within the department store. You are responsible for driving sales performance, overseeing spa operations, and managing a team of estheticians and brand ambassadors. Through expert product knowledge, refined client service, and strong team leadership, you will elevate the in-store experience, growt he client base, and ensure every touchpoint reflects the prestige of the brand.
Key Resonsibilities :
Team Leadership & Talent Development
- Lead, coach and develop a high-performing team of estheticians and sales associates to achieve individual and counter goals.
- Conduct regular training on product knowledge, luxury client service, and retail best practices.
- Foster a collaborative adn supportive team culture rooted in excellence, consistency, and brand integrity.
Sales Strategy & Event Execution
Client Experience & Skincare Expertise
Spa Appointment & Treatment Coordination
Operations & Visual Merchandising
Experience & Qualifications :
Core Compentencies :
Technical Proficiency :
Powered by JazzHR
sgfBwiBlYG
Create a job alert for this search
Store Manager • Chestnut Hill, MA, US
Related jobs
A company is looking for a Senior Manager, Contact Center Operations.Key Responsibilities Build and sustain a high-performance culture by setting goals and tracking agent performance Develop age...Show moreLast updated: 10 hours ago
Benefits include : Massachusetts Paid Sick Time, Year End Bonus, Tear Down Premium Pay Program, Retention Pay Program.All Bonus and Pay Programs subject to qualifications.
The Store Manager oversees ...Show moreLast updated: 21 hours ago
Why Skechers? We offer a casual and creative atmosphere where, for over 30 years, Skechers has been renowned for its lifestyle, performance, accessories, and apparel collections for the whole famil...Show moreLast updated: 30+ days ago
Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical / Dental / Vision Plans, Employe...Show moreLast updated: 14 days ago Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical / Dental / Vision Plans, Employe...Show moreLast updated: 12 hours ago 
Ready to bring passion into your career?.A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spiri...Show moreLast updated: 30+ days ago
In the Nordstrom Beauty Department, we strive to make our customers feel their best.As a member of the Nordstrom Beauty community, you'll create personalized beauty experiences for customers an...Show moreLast updated: 1 day ago
Requisition Number : RETAI015086.East Bridgewater, MA 02333, USA.Join our team! All associates receive 30% discount!.Compensation for this opportunity is based on candidate experience and position.T...Show moreLast updated: 9 days ago
The Department Manager is responsible for providing an exceptional customer experience by preparing and ensuring the freshest quality product.
Deli Sales Managers achieve this through supervision of...Show moreLast updated: 30+ days ago
Global Partner's policies and procedures.For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive.
Global Partner's integrated network of bu...Show moreLast updated: 30+ days ago
Benefits include : Massachusetts Paid Sick Time, Year End Bonus, Tear Down Premium Pay Program, Retention Pay Program.All Bonus and Pay Programs subject to qualifications.
The Store Manager oversees ...Show moreLast updated: 2 days ago Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 40...Show moreLast updated: 12 hours ago Weekly rate ranges from $1,050 - $1,075 per week and is dependent upon qualifications and experience.Benefits include : Massachusetts Paid Sick Leave, Repeat DSM Bonus Program, DSM Seasonal Incentiv...Show moreLast updated: 2 days ago 
Day-1 Medical, Dental, Vision Benefits for eligible colleagues.Flexible Holiday Time-Off & Flexible Scheduling.Instant access to earned wages with.
Enhanced benefits : pet, home & auto insura...Show moreLast updated: 14 hours ago The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership.
You'll drive the store's daily pe...Show moreLast updated: 2 days ago 
The Retail Department Manager grows department sales to achieve the store sales plan.The Retail Department Manager responsibilities include aspects of merchandising, customer service, and store mai...Show moreLast updated: 30+ days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change.
Our purpose is to nourish people and the planet.That means improving...Show moreLast updated: 23 days ago In the Nordstrom Beauty Department, we strive to make our customers feel their best.As a member of the Nordstrom Beauty community, you'll create personalized beauty experiences for customers an...Show moreLast updated: 1 day ago
- Promoted
- New!
Senior Manager, Contact Center Operations
VirtualVocationsWorcester, Massachusetts, United StatesFull-time
- Promoted
- New!
Store Manager - Spirit
Spirit ChristmasNorth Attleborough, MA, USFull-time
- Promoted
Retail Assistant Store Manager
SkechersMilford, MA, USFull-time
- Promoted
Senior Assistant Store Manager
Spencer'sPeabody, MA, USFull-time
- Promoted
- New!
Assistant Store Manager - Spencer's
Spencer'sLeominster, MA, USFull-time
- Promoted
Counter Manager - Peabody, MA
Clarins USA, Inc.Boston, MA, USFull-time
- Promoted
Beauty Counter Manager - La Prairie - Burlington
NordstromMalden, MA, USFull-time
- Promoted
Retail Store Associate
Ocean StateEast Bridgewater, MA, USPart-time
- Promoted
Department Manager (Stores)
Big YMilford, MA, USFull-time
- Promoted
Assistant Store Manager - Alltown
Global Partners LPSmithfield, RI, United StatesFull-time
- Promoted
Store Manager - Spirit
Spirit HalloweenRandolph, MA, USFull-time
- Promoted
- New!
Store Manager - Spencer's
Spencer'sLeominster, MA, USFull-time
- Promoted
District Sales Manager - Spirit
Spirit HalloweenFitchburg, MA, USTemporary
- Promoted
- New!
Asset Protection Detective, Full Time - Chestnut Hill
Bloomingdale'sChestnut Hill, MA, USFull-time
- Promoted
Retail Assistant store manager
SkechersWrentham, MA, USFull-time
- Promoted
Retail Department Manager
Ollie's Bargain OutletFitchburg, MA, USFull-time
- Promoted
Meat Team Member (Service Counter) - Full Time
Whole Foods MarketBedford, MA, USFull-time
- Promoted
Beauty Counter Manager - Laura Mercier & NARS - Burlington
NordstromWaltham, MA, USFull-time