Account Lead

At Percepta, we bring first-class service across each market we support. As aAccount Lead in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The Account Lead is directly responsible to manage the Account Business Relationship. This role will lead the Account Business Center and Operation Team who will provide premium customer support, knowledge and expertise to clients and assist them with managing their Fleets and the data around their Fleet Vehicles. Responsibilities may include sales support and participating in new business assessment and / or requirement gathering engagements. The Account Lead is responsible for developing and managing client account strategy and relationship to establish the Program into their Fleet Operations.

During a Typical Day, You’ll

Build Customer relationship to exceed their needs and deliver additional Ford Pro product offerings as needed. Capable of effectively facilitating customer meetings and training sessions.

• Developing and executing detailed oriented project plans and deliverables.
• Complete training courses as directed by Operations and / or Training.
• Day to Day managing of Customers Accounts as the Single Point of Contact (SPOC) and

Maintaining stellar relationship with Clients, Ford Pro Cross Functional Team Members

and key stakeholders within Ford Mobility.

product education ensuring that customer metrics / targets are being achieved.

accurate fleet counts.

onboarding steps.

of Client Relationships.

customer’s needs) to the Ford Pro Engineers and Development Team.

What You Bring to the Role

Education

Experience

environment strongly preferred.

presentation delivery

o Fleet Management

o Automotive Industry, Technology and Telematics

flowcharting applications (MS Project, MS Office, Excel and Visio) preferred.

Skills

organization. Builds constructive, trust based effective relations. Uses diplomacy and

tact. Diffuses high-tension situations comfortably.

tight deadlines and pressure; able to make both quick and high-quality decisions based.

upon a mixture of analysis, wisdom, experience and judgment.

and effectively communicate needs to an IT organization

Other

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we :

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

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