Veteran Outreach & Patient Advocate
Apos US Management, Inc.Cambridge, MA, US18 days ago
Job type
- Full-time
- Part-time
Job descriptionServe as the primary AposHealth representative to VA facilities in the Boston MA territory. Connect with veterans, educate them on their eligibility, and guide them through the process to receive fittings as a paid VA benefit. Build and maintain strong relationships with VA clinical and administrative staff to support patient access and adoption of AposHealth solutions. Coordinate with VA Prosthetics, PM&R, Orthopedics, and Primary Care teams to streamline referrals. Fit, deliver, and train veterans in the safe and effective use of AposHealth devices, following clinical protocols. Provide ongoing patient follow-up and adjustments to optimize outcomes. Act as a trusted veteran advocate, relaying VA system feedback to AposHealth clinical, operations, and leadership teams. Support VA contracting, vendor registration, and other administrative processes as needed. Represent AposHealth at VA events, veteran-focused health fairs, and educational programs. Document patient interactions, clinical outcomes, and VA communications in AposHealth’s CRM and reporting tools. U.S. Military Veteran strongly preferred (spouses / dependents with VA system expertise considered). Knowledge of the VA healthcare system and existing relationships with VA staff or local veteran organizations (VFW, DAV, American Legion, Veterans Place) highly desirable. Experience in advocacy, case management, or patient outreach preferred. Clinical or allied health background a plus (PT aide, exercise science, kinesiology, athletic training, nursing, or similar). Familiarity with basic medical terminology and patient education best practices. Strong communication, networking, and relationship-building skills. Ability to work independently, balance clinical and liaison duties, and travel within assigned territory. Must meet credentialing and background requirements for VA facility access. Frequent travel within the Boston MA territory (driving between facilities and veteran homes). Physical activity : kneeling, bending, sitting, standing, and lifting up to 50 lbs when fitting and calibrating devices. Technical work : using multiple software systems, working on a computer for documentation, calibrating devices. Collaboration : working with teams across multiple time zones and communicating frequently via video calls, email, and chat. Flexible schedule : availability to work some evenings, weekends, or outside of 9–5 when needed to meet patient needs and company deadlines. Pay : $30 : 00- $35.00 per hour
Job Description
Job Description
We at AposHealth® are passionate about revolutionizing health and wellness by simply helping people move better and live better. How do we do that? Our flagship solution, Apos®, is doing just that. Our footworn FDA-cleared medical device, with a 96% satisfaction rate, has helped our patients with chronic knee, lower back, and hip pain worldwide move, live, and thrive. Join our fast-growing company as we believe our work has just begun. We’re looking to hire hardworking individuals looking to take the next step in their careers.
POSITION SUMMARY
This role is not just a job — it’s a mission. As a Veteran Outreach & Patient Advocate (VA Product Specialist), you will be the bridge between veterans in need and innovative, life-changing care. You’ll connect with veterans, guide them through the VA system, and personally ensure they receive treatment for knee, hip, and back pain.
This position is ideal for someone who :
- Understands the VA healthcare system (as a veteran or spouse / dependent).
- Is passionate about helping fellow veterans access the benefits they’ve earned.
- Thrives in a role that blends advocacy, case management, and hands-on patient care.
- Wants flexibility — this can be full-time or part-time and can complement your existing advocacy or outreach work.
ESSENTIAL DUTIES AND RESPONSIBILITIES
REQUIRED EDUCATION, TRAINING, AND / OR PROFESSIONAL EXPERIENCE
WORK ENVIRONMENT
This is a highly active, hands-on role that combines fieldwork, patient care, and computer-based tasks. You should be comfortable with :
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Patient Advocate • Cambridge, MA, US
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