Head of Business Operations & Strategy (BizOps)

Job Description

Head of Business Operations & Strategy (BizOps)

Location : Asheville, NC (On-site or Hybrid)

Compensation range : $100,000-$130,000 base + benefits + bonuses

Application cutoff date : October 11, 2025 (urgently hiring)

Serve Freight is a high-growth freight brokerage on a mission to become one of the most service–driven brokerages by 2035. We are transitioning from foundational stability to strategic growth with ambitious financial targets by the end of 2026. Over the next decade, our aim is to break into the top freight brokerages in the industry by differentiating through service-first excellence and then expanding into niche logistics offerings.

This is an opportunity to step in as the first Head of Business Operations & Strategy (BizOps) and build the backbone of a company scaling upwards. You’ll be the connective tissue across Serve Freight — jumping into sales, operations, finance, HR, or marketing to resolve bottlenecks, build scalable systems, and align execution with strategy. You will partner directly with the CEO, Chief of Staff, and department leaders to drive organizational clarity, performance, and growth.

But let’s be clear : this is not a cushy corporate role . Resources are lean, priorities move fast, and you won’t have a big team behind you. If you want layers of support, a predictable pace, or to stay out of the weeds, this won’t be the right fit. You'll thrive here if you’re energized by building from scratch, creating order from chaos, and leaving behind scalable systems that fuel growth.

Responsibilities

• Strategic Operations : Develop and implement scalable SOPs and workflows across sales, operations, finance, HR, and marketing.
• Cross-Functional Projects : Jump into high-priority problem areas, diagnose root causes, and implement solutions that restore accountability and momentum.
• Leadership Alignment : Partner with the CEO and CoS to optimize leadership bandwidth, implement OKRs, and ensure priorities align with Serve Freight’s long-term financial and cultural goals.
• Analytics & Reporting : Define KPIs, build dashboards, and establish review rhythms that track and drive company-wide performance.
• Organizational Development : Support role clarity, team accountability, and servant-leadership practices to create a healthy, high-performing culture.
• Continuous Improvement : Identify systemic gaps, propose creative solutions, and implement self-sustaining processes.
• Training & Enablement : Teach leaders how to run effective meetings, manage with data, and lead through accountability.

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Requirements :