Client Services Manager

Job Description

Job Description

Position Summary & Role Description

Peace at HomeCare is a women-owned and operated home care agency that is well established in the Central New York Region for over 14+ years. Peace is a boutique-style, concierge companion home care agency and licensed caregiver employment agency. We deliver highly personalized services that empower clients to live independently with dignity and comfort. Our approach combines compassionate care, attention to detail, and a deep commitment to long-term, supportive relationships.

Peace at HomeCare embodies our core values :

Community - honest & timely

Accountability - reliable, consistent & dependable

Respect - for colleagues, families, clients and individual dignity

Excellence & Compassion - in every action and interaction

Supportive Teamwork - working together to uplift others

As an employer, Peace at HomeCare is dedicated to cultivating lasting relationships and a culture of compassion, advocacy, and excellence. Our white-glove service model and commitment to quality make us a preferred choice for clients and caregivers alike.

The Client Services Manager leads client engagement efforts, ensuring that each client receives exceptional care and a seamless experience. This role involves maintaining strong client relationships, managing service delivery, addressing feedback, and collaborating across departments to enhance performance and satisfaction.

Key Responsibilities

Serve as the primary liaison among clients and agency staff

Conduct regular check-ins and home visits to assess satisfaction and quality of care with clients

Onboard new clients and ensure smooth service implementation

Provide assistance and support for clients with Long-Term Care Insurance

Analyze client feedback to recommend service improvements

Collaborate with internal teams to ensure timely, effective service delivery

Participate in the on-call rotation (after-hours and holidays)

Foster a professional, respectful, and compassionate culture aligned with company values

Perform additional duties as assigned to support agency operations

Qualifications

Bachelor’s degree in Human Services, Healthcare Management, or related field.

3–5 years of management experience in home care, healthcare, or related service industry.

Knowledge of state and federal home care regulations, preferred.

Work Environment

Hybrid / remote based role with frequent travel to client homes or community events.

Compensation & Benefits

Competitive salary - $25.00-$30.00 / hr

HRA Account with reimbursement of up to $325.00 / monthly

Paid time off and holidays up to 3 weeks per year

Retirement plan eligibility after one (1) of employment with up to a 4% match, with profit sharing

Bonus opportunities

Professional development opportunities

Pup-friendly office environment

Join Our Team

If you’re passionate about delivering compassionate, high-quality service and want to make a meaningful difference in people’s lives, we’d love to hear from you. Apply today to grow your career with Peace at HomeCare!

Monday-Friday, 9 : 00AM-5 : 00PM

40 hours