Quality Assurance (Hybrid)

Quality Assurance (Hybrid)

The Quality Assurance (Hybrid) position will review daily work and phone calls for compliance with multiple lines of business. The position applies working knowledge of established underwriting procedures, workflow processes, and regulatory requirements to the timely review of processed transactions.

Duties & Responsibilities :

• Conduct audit in a minimum of one component area encompassing personal lines, commercial lines, assigned risk, phone call review, customer service review, and report analysis.
• Monitor phone calls, complete score cards and meet with CSRs to review results.
• Process transactions to maintain knowledge of processes and procedures.
• Complete reviews of the life of a policy for system reliability and data integrity.
• Examine and evaluate the system and procedures to ensure records are accurate and adequate controls are in place.
• Conduct individual audits to identify remediation and training needs.
• Collaborate with supervisor on training and coaching development.
• Assist in the auditing of program changes for technical and workflow areas.
• Conduct underwriter audits including completed reports (auto and umbrella), home inspections, cancellation notices, losses coded and issued endorsements.
• Analyze transactions for both accuracy and compliance with procedures.
• Document audit findings.
• Professionally handle incoming and outgoing customer phone calls
• Other duties as assigned.

Requirements :

Qualifications / Skills :

Market Range 4 / 40 hours per week / 2 days in office

Salary Range : $40,600 - $63,200

Accepting applications through : 12 / 12 / 25