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Customer Service Representative - 25-03298

Customer Service Representative - 25-03298

LeadStack Inc.Tulare, CA, US
1 day ago
Job type
  • Full-time
Job description

Job title : Customer Service Representative

Location : Tulare, CA 93274

Duration : 17 months

Pay Rate : $23.16 / hr on W2

Hours per Week : 24

Work Location and Hours

Location

Energy Education Center Tulare - 4175 S Laspina Ave Tulare CA 93274

Days / Hours :

  • Tuesday–Thursday : 8 : 00 am–5 : 00 pm (1-hour lunch)
  • Event Days : 9 : 30 am–6 : 30 pm (1-hour lunch)
  • Occasional Monday / Friday shifts for special events (with advance notice)

Position Overview

As the Front Desk Customer Service Representative at the Energy Education Center in Tulare, you'll be the welcoming face of our facility, ensuring every visitor's experience is positive and memorable. With flexible hours, you'll create a friendly and efficient environment for guests and staff, manage our innovative tool and induction lending libraries by assisting users with checkouts and returns, and support hands-on training sessions and equipment demonstrations by preparing materials and assisting our expert team. You'll also play a key part in keeping our workplace safe, organized, and running smoothly, while providing helpful, on-the-spot support to customers with questions about their billing or energy services. This is a role where your people skills, adaptability, and enthusiasm will shine—making the work both rewarding and enjoyable.

Key Responsibilities

Front Desk & Visitor Support

  • Greet and assist visitors upon arrival
  • Provide basic technical support for conference and training rooms
  • Communicate with vendors, customers, and staff
  • Provide general customer service
  • Maintain and uphold EEC's mission, values, policies, procedures, and principles

    • Workshop & Event Support

  • Coordinate logistics and set up for workshops and meetings
  • Assist instructors and internal teams with administrative tasks
  • Support registration, attendance, and customer inquiries
  • Provide support to customers before, during, and after workshops and events

    • Facilities & Operations

  • Support building operations and maintenance
  • Organize operational documents and support document development
  • Submit facility maintenance requests
  • Order and manage supplies

    • Tours and Demo support :

  • Set up & assist team with equipment demonstrations, tours, and consultations.
  • Assist with scheduling and coordinating tours

    • Lending Program Support :

  • Monitor and assist all reservations for lending programs
  • Prepare and package equipment based on reservations
  • Support program pick-up and drop off at the EEC
  • Keep accurate loan records

    • Required Qualifications

  • High School Diploma
  • Must have MS Office (Word, Excel, Outlook, PowerPoint) experience - basic level
  • Must also have basic level experience in mail sorting, printing, scanning, schedule appointments, answering phones.

    • Desired Qualifications / Experience

  • Bilingual (English / Spanish)
  • Proficiency in Microsoft Office and internet-based applications
  • Strong customer service and communication skills
  • Ability to multitask and prioritize
  • Attention to detail and organizational skills
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    Customer Service Representative • Tulare, CA, US