Talent.com
Remote Automotive Customer Service Representative

Remote Automotive Customer Service Representative

Teleperformance USAFort Worth, TX, US
17 hours ago
Job type
  • Full-time
  • Remote
Job description

Category : Customer Service / Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states : AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

  • Connect with customers via phone / email / chat / and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and / or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required
  • We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

    Qualifications :

  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and / or sales experience preferred.
  • College degree preferred but not required.
  • Key Competencies :

  • Process Excellence :  Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration :  Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication :  Outstanding communication, listening, and analytical skills.
  • Organizational Skills :  Strong organizational and problem-solving skills.
  • Emotional Intelligence :  Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness :  Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking :  Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented : Proactive approach to problem-solving with a focus on creating a positive customer experience.
  • Work from Home Requirements :

  • Internet Requirements :
  • Minimum subscribed download rate equal or exceeds 25.0 Mbps

  • Minimum subscribed upload rate equal or exceeds 10.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
  • Clean and quiet workspace
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    EOE / Disability / Vets

    Create a job alert for this search

    Remote Customer Service Representative • Fort Worth, TX, US

    Related jobs
    • Promoted
    Customer Care Representative Remote

    Customer Care Representative Remote

    Morphius CorpArlington, TX, US
    Remote
    Full-time
    We are seeking employees to join our company in working remotely across California.Due to COVID-19 we have been able to restructure our day to day work and now can be done remotely.We work in conju...Show moreLast updated: 17 days ago
    • Promoted
    Remote Insurance Customer Service Representative (Unlicensed)

    Remote Insurance Customer Service Representative (Unlicensed)

    MCIArlington, TX, US
    Remote
    Full-time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...Show moreLast updated: 17 days ago
    • Promoted
    Sales Representative, Inbound Remote

    Sales Representative, Inbound Remote

    Liberty Mutual Insurance GroupArlington, TX, US
    Remote
    Full-time
    Sales Representative, Inbound Remote.Determination and a persuasive personality.Qualities like these cannot be taught.But they can be sharpened, strengthened, and appropriately compensated when you...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Call CenterSales Representative

    Remote Call CenterSales Representative

    MCIFort Worth, TX, US
    Remote
    Full-time
    Remote Call Center Sales Representative.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a...Show moreLast updated: 17 days ago
    • Promoted
    Insurance Sales Representative - Customer Service

    Insurance Sales Representative - Customer Service

    Freeway Insurance Services AmericaFort Worth, TX, US
    Full-time
    Insurance Sales Representative - Customer Service.Sign-On Bonus Opportunity of up to $1,000 • Pay Range : $12 - $18 / hour. Lucrative incentive sales plans, bonuses and sales contests.No Cold Calling- W...Show moreLast updated: 25 days ago
    • Promoted
    Medical Equipment Customer Service Representative

    Medical Equipment Customer Service Representative

    Rotech HealthcareIrving, TX, US
    Full-time
    Customer Service Representative Home Healthcare Intake & Insurance Verification.Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insu...Show moreLast updated: 30+ days ago
    • Promoted
    Walmart Customer Service Representative (Remote)

    Walmart Customer Service Representative (Remote)

    TradeJobsWorkforce76177 Fort Worth, TX, US
    Remote
    Full-time
    Bring your energy to the role of Walmart Customer Service Representative (Remote) to adapt to shifting priorities and business needs, work collaboratively across teams and departments, and assist w...Show moreLast updated: 30+ days ago
    • Promoted
    United Airlines Customer Service Representative (Remote)

    United Airlines Customer Service Representative (Remote)

    TradeJobsWorkforce76123 Fort Worth, TX, US
    Remote
    Full-time
    Join our growing team as a United Airlines Customer Service Representative (Remote) to provide excellent service to customers and team members, assist with processing returns and exchanges, and ada...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Representative

    Sales Representative

    LithiaGrapevine, TX, US
    Full-time
    Grapevine Honda is dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! If you share these goals, we want to talk to you...Show moreLast updated: 30+ days ago
    • Promoted
    Costco Customer Service Representative (Remote)

    Costco Customer Service Representative (Remote)

    TradeJobsWorkforce76131 Fort Worth, TX, US
    Remote
    Full-time
    An exciting opportunity awaits for a Costco Customer Service Representative (Remote) to follow safety procedures and company policies, respond promptly to inquiries and resolve basic issues, and co...Show moreLast updated: 30+ days ago
    Automotive Sales Consultant

    Automotive Sales Consultant

    HertzBedford, Texas, United States
    Full-time
    Quick Apply
    Fully execute sales process, achieve monthly sales targets, maintain strong CRM output and quality.Continuous utilization of all trained sales skills, maintaining clean paperwork and missing docume...Show moreLast updated: 28 days ago
    • Promoted
    Remote Customer Service Rep

    Remote Customer Service Rep

    TradeJobsWorkforce75236 Dallas, TX, US
    Remote
    Full-time
    We have an opening for a Remote Customer Service Rep, where you will respond to questions by phone, email, or in-person, help organize and maintain a tidy workspace, and support returns and exchang...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Customer Service (50k-90k per year)

    Remote Customer Service (50k-90k per year)

    Professional CareersThe Colony, Texas
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Bilingual Customer Service Representative

    Remote Bilingual Customer Service Representative

    MCIArlington, TX, US
    Remote
    Full-time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...Show moreLast updated: 17 days ago
    • Promoted
    Remote Call CenterCustomer Service Representative

    Remote Call CenterCustomer Service Representative

    MCIArlington, TX, US
    Remote
    Full-time
    Remote Call Center Customer Service Representative.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our cli...Show moreLast updated: 17 days ago
    • Promoted
    Auto Sales Representative

    Auto Sales Representative

    LithiaFort Worth, TX, US
    Full-time
    Meador Chrysler Dodge Jeep Ram Dealership.We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! If you share these...Show moreLast updated: 30+ days ago
    • Promoted
    Amazon Customer Service Representative (Remote)

    Amazon Customer Service Representative (Remote)

    TradeJobsWorkforce76017 Arlington, TX, US
    Remote
    Full-time
    An exciting opportunity awaits for a Amazon Customer Service Representative (Remote) to perform responsibilities as a Customer Service Representative (Remote). Ensure compliance with safety and comp...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Mortgage Customer Service Representative

    Remote Mortgage Customer Service Representative

    MCIFort Worth, TX, US
    Remote
    Full-time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...Show moreLast updated: 17 days ago