Impounds Coordinator

DriveTime Family Of Brands Job Opportunity

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

Responsibilities of the Job

This position is an integral part of the overall impounds process as it receives, distributes, and enters notices of impounded vehicles in a timely and effective manner.

• Collect and distribute physical mail to impound coordinators within established SLA
• Ensure all types of impound notices (physical, digital, account routings) are received and properly documented in any and all systems within established SLA
• Manually track work completed in department notice tracker to ensure weekly and monthly trackers are accurate and up to date
• Validate vehicle location leveraging GPS to determine next steps for impound workflow
• Route all impounded accounts to proper servicing queues
• Other duties as assigned

Knowledge, Skills and Abilities

Clear, concise, and professional written and oral communications and interpersonal skills; strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment; ability to prioritize and multi-task to ensure the achievement of assigned performance objectives; self-motivated with strong decision-making capabilities; ability to work in an accurate, detail-oriented and highly productive manner.

Requirements

High School Diploma, GED, or equivalent certification; experience with Microsoft Office such as Excel, Outlook and Word; data entry experience is preferred; 1 year of professional experience including administrative, data entry, customer service, sales and / or retail industry; financial services experience preferred; associate degree or bachelor's degree in business or related field may be used as a proxy for experience.

Physical Demands

The physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to remain in a stationary position at least 75% of the time; occasionally move about inside the office to access file cabinets, office machinery, etc.; requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer; frequently communicate with internal and external customers. This position could require moving objects up to 20 pounds.

Perks

DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. 401(K), company paid life insurance policy, short and long-term disability coverage to name a few. DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. We offer competitive pay across the organization, because, well money matters! We have a game room with a ping-pong table, a pool table and other games if you ever need a break in your day. We also have an in-house gym. Rally with your team for festive gatherings, team competitions or just to hang out! We care and value you! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more! We offer paid time off including wellness days, holidays, and good ole' fashioned YOU time! For our part-timers, vacation time is available - the more you work, the more you earn!

Recognition

DriveTime Family of Brands is Great Place to Work Certified! 90% of our rockstar employees say they feel right at home here. We have been named by Comparably Awards : Best Company for Diversity, Best Company Culture and Best Company Leadership, and Best Company Leadership by Phoenix Business Journal Healthiest Employers.

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.