Travel Assistance Center Agent

A company is looking for an Analyst (DTMO).

Key Responsibilities

Respond to inquiries related to the Defense Travel System (DTS) and provide technical support

Document interactions in the Ticket Management System (TMS) and escalate unresolved issues

Maintain expert-level knowledge of travel systems and ensure compliance with service standards

Required Qualifications

High school diploma required; associate or bachelor's degree preferred

Minimum 2 years in customer service or technical support, with experience in DTS or DoD travel systems preferred

Proficiency in DTS, TraX, Oracle RightNow, NICE CXOne, and GDS platforms

Must be a U.S. citizen and able to obtain Tier 3 background investigation for access to DoD systems

Willingness to work rotating shifts to support 24 / 7 operations