Level 2 IT Support Technician

About Our Company :

• At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs.
• We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care.
• Our clients include physician groups, hospitals, pharmacies, and dental groups.
• We're looking for experienced associates and partners with expertise in areas that align with our clients' needs.
• We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue.
• Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
• A 2025 Great Place to Work ® In 2025, Infinx was certified as a Great Place to Work ®  in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture.
• This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S.

Location :

Daily Responsibilities Act as the Tier 2 escalation point for the help desk team, managing complex incidents requiring advanced troubleshooting Provide expert hands-on support for Windows 11 PCs, Mac devices, laptops, desktops, printers, and peripherals Troubleshoot and resolve software issues, including Microsoft 365, Outlook, Teams, SharePoint, and other core business tools Administer Active Directory and Microsoft 365 :

Access to a 401(k) Retirement Savings Plan Comprehensive Medical, Dental, and Vision Coverage Paid Time Off Paid Holidays Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services If you are a dedicated and experienced Level 2 IT Support Technician ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.