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Guest Experience- GT6 Team

Guest Experience- GT6 Team

BrightwildKey West, FL, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Step into an exciting role with Brightwild’s GT6 team —our own elite guest experience crew, inspired by the drive and precision of Seal Team 6! As a Guest Experience Field Tech , you’ll provide hands-on tech support and ensure our properties operate flawlessly to create exceptional guest experiences. From tech troubleshooting to assisting with guest shuttles and addressing on-site needs, you’ll tackle challenges with a "do-er" attitude and a focus on seamless service.

This is an ideal role for someone eager to break into hospitality or passionate about enhancing guest experiences. Familiarity with the Key West area is a plus! Join us and bring Brightwild’s commitment to outstanding guest service to life.

You must be a current resident of the Key West, FL area to be considered for this position.

Responsibilities

  • Take Initiative and Stay Solution-Focused : Proactively handle a high volume of guest requests and make quick decisions to provide efficient, high-quality service.
  • Assist Guests with Technology Needs : Troubleshoot basic technical issues and support guests in using common guest service tools. Training will be provided.
  • Communicate Clearly and Professionally : Maintain a friendly, clear, and professional communication style with guests and team members.
  • Respond to Security Concerns and Assist with Shuttle Transportation : Address any minor security concerns on property calmly and according to protocol, and occasionally provide guest shuttle transport.
  • Contribute to a Positive Team Environment : Effectively balance individual tasks with collaboration to support overall guest experiences.

Requirements

  • Previous Experience in Technical Support or IT : Experience in technical support, information technology, or a similar discipline is a plus, though not required.
  • Strong Analytical Skills : Ability to troubleshoot and resolve technical problems efficiently.
  • Exceptional Interpersonal Skills : Ability to interact professionally with guests and colleagues and collaborate effectively.
  • Familiarity with Technology Platforms : Basic knowledge of technology tools commonly used in guest services, with willingness to learn.
  • Flexibility with Work Hours : Willingness to work flexible hours, including evenings and weekends, as needed.
  • Valid Driver's License and Reliable Transportation : Required for occasional travel between locations and guest shuttle assistance.
  • English Proficiency (Additional Languages a Plus) : Fluent in English, with additional languages considered an advantage.

    • Benefits

  • Paid Time Off Policy
  • Competitive salary and comprehensive benefits package.
  • Professional growth and development opportunities.
  • 401(k), health, dental, and vision insurance for full-time employees.
  • Innovative Environment : Be part of a company that champions creativity and innovation.
  • Career Advancement : Clear pathways for professional development and promotion.
  • Collaborative Culture : Work alongside a supportive team committed to your success.
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    Guest Experience Team • Key West, FL, US