Customer Reliability Engineer

A company is looking for a Customer Reliability Engineer III.

Key Responsibilities

Manage and resolve customer technical issues via support tickets and real-time interactions

Act as a liaison between customers and engineering teams, leading incident responses and postmortem reports

Coordinate with various teams to ensure effective problem resolution and maintain customer infrastructure documentation

Required Qualifications

Minimum of 5 years of experience in technical customer support, technical writing, system administration, or related roles, OR

Bachelor's degree in computer science or related field and at least 3 years of relevant experience, OR

Equivalent experience

Experience with production-level virtualization platforms and / or cloud providers

Proficiency in understanding and updating code and scripts