Information Technology Field Technician - Round Rock, TX

Information Technology Field Technician - Round Rock, TX

Infosys is seeking an IT Support Associate. This position is responsible for providing expert technical support and hands?on repair services for laptops and related devices. Duties include diagnosing hardware and software issues, troubleshooting, repairing and upgrading, and ensuring devices meet quality standards. The Field IT engineer delivers reliable solutions in a fast?paced service environment.

Primary Skill Required

Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet support includes physical servers, network devices, storage, etc. Duties : device reboot, console connection for remote access, cable / SFP installation / removal, cable replacement, racking / stacking.

Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software.
• Hardware / software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, support mobile phones and non?PC equipment.
• Offer VIP support with tailored, high?touch service and manage audio?visual, conferencing, and technologies.
• L1 level network troubleshooting for LAN connectivity.
• Hands & feet support to Backend team for network / server / application issues.
• Work with vendor support contacts to resolve technical issues.
• Server mounting / movement.
• Knowledge of Office 365 support.
• Compliance software installation and troubleshooting.
• Good knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, assist with procurement.
• Adhere to defined SLAs.
• Support recurring meetings, events, and after?hours activities.
• Document incidents, problems, and resolutions.

Preferred Skills

Job Details

Pay = $19.23 / hr.

Equal Employment Opportunity Statement

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, childbirth, related medical conditions, status as a protected veteran or spouse / family member of a protected veteran, or disability.

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