Vice President Patient Support Services

About Acadia Pharmaceuticals

Acadia is advancing breakthroughs in neuroscience to elevate life. Since our founding, we have been working at the forefront of healthcare to bring vital solutions to people who need them most. We developed and commercialized the first and only FDA-approved drug to treat hallucinations and delusions associated with Parkinson's disease psychosis, and the first and only approved drug in the United States and Canada for the treatment of Rett syndrome. Our clinical-stage development efforts are focused on Prader-Willi syndrome, Alzheimer's disease psychosis, and multiple other programs targeting neuro-psychiatric and neuro-rare diseases. For more information, visit Acadia.com and follow us on LinkedIn and X.

Position Summary

This highly visible role oversees all aspects of patient support services, from HUB operations and affordability programs to adherence / persistence initiatives, caregiver and HCP education, and field reimbursement teams. You will also shape and direct our internal access-related marketing efforts, ensuring every material, message, and touchpoint reflects our commitment to patients and aligns with Acadia\'s broader brand and business priorities.

As a member of Acadia\'s leadership team, you will play a pivotal role in defining the future of patient access and support, leveraging innovation, data, and technology to create scalable, industry-leading programs that make a tangible difference in people\'s lives.

Primary Responsibilities

Leads and directs all patient support services and field reimbursement teams and program operations, including hub partners, fulfillment coordination, patient access program partnerships, and field reimbursement teams (Patient Access Manager (PAM) and Family Support Educator (FSE)).

Collaborates with the commercial organization to provide input into patient access related marketing materials for hub and fulfillment models, website, and field reimbursement teams.

Continuously monitors all channels and customers to determine appropriate level of support and focus.

Coordinates with senior leaders across CIAO, Finance, Legal, Sales, Marketing, Managed Markets, Pricing / Contracting & Trade and other leadership to ensure alignment of Patient Support Services initiatives.

Leads assessment of industry trends and innovations (e.g., data sources, technology, AI) to design and deploy support services that meet the needs of HCPs, patients, and caregivers and support Acadia brand priorities.

Partners with stakeholders in the launch of new products.

Directs activities of external suppliers and agencies to ensure project completion on time and within budget.

Cultivates a high-performing team with practical vision, goals, and concrete metrics to achieve revenue and access targets in changing environments.

Develops business plans and operational targets on an annual basis and executes them throughout the year.

Develops and mentors team members to support individual and team growth and success.

Oversees personnel actions including hiring, performance appraisals, merit recommendations, and promotions.

Represents the organization to internal and external groups and ensures information communicated is accurate and up to date regarding organizational activities and industry trends.

Ensures department adherence to company policies, quality system requirements, and other legal and regulatory directives.

Other responsibilities as assigned.

Education / Experience / Skills

Bachelor\'s degree in marketing, healthcare, business administration or related; Master\'s degree preferred.

Minimum of 15 years of progressively responsible experience within sales, marketing, or market access related functions.

Requires 8 or more years in a leadership role.

Experience successfully launching new products and exceeding access and market share goals.

Demonstrated ability and success developing and executing strategy through understanding of the market and industry.

Proven ability to build organizations and lead high-performing teams.

Ability to create and communicate a clear vision among direct reports, align resources, and motivate teams to achieve goals.

Analytical abilities and proficient planning and negotiation skills.

Strong verbal, written, and presentation communication skills.

Ability to travel approximately 30% of the time domestically.

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and remotely. The employee may occasionally lift and / or move up to 20 pounds. Ability to travel by car or airplane overnight up to 30% of the time and work after hours if required by travel schedule or business issues.

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Compensation and Benefits

In addition to a competitive base salary, this position is eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts vary by experience, performance, and location.

Salary Range :

$280,000 — $350,000 USD

What we offer US-based Employees

Competitive base, bonus, new hire and ongoing equity packages

Medical, dental, and vision insurance

Employer-paid life, disability, business travel and EAP coverage

401(k) Plan with a fully vested company match 1 : 1 up to 5%

Employee Stock Purchase Plan with a 2-year purchase price lock-in

15+ vacation days

13–15 paid holidays, including office closure between December 24 and January 1

10 days of paid sick time

Paid parental leave

Tuition assistance

EEO Statement

Acadia is an equal opportunity employer. We are committed to building a diverse, equitable, inclusive, and innovative company and encourage candidates from diverse backgrounds to apply. This includes support for reasonable accommodations during the recruiting process and interview.

For details on additional information for specific regions, please see our Privacy Policy and related notices for California, Canada, EEA / UK / Serbia.

Notice to Search Firms / Recruiters : The Talent Acquisition team manages the recruitment and employment process. Acadia does not accept resumes from recruiters or search firms without an executed search agreement. Resumes sent to Acadia employees without an agreement will not obligate Acadia in any way.

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