Program Manager (Emergency Shelter)

Description:

Position Overview:

The Program Manager of the Emergency Shelter is responsible for the overall achievement and outcomes for the emergency shelter, which include providing essential services to clients residing at the shelter. The Program Manager analyzes program performance, ensures the shelter operates efficiently and effectively, provides oversight and management of the shelter facilities and provides proactive management of all shelter staff.

Essential Functions

• Coordinates North Side Housing and Supportive Services (NSHSS) emergency shelter program funded by the Department of Family and Support Services.
• Active participation in program compliance which includes funder program review process and audits, and the provision of statistical and narrative reports of program progress and activities as required by funders and internal management systems.
• Responsible for monthly/quarterly/yearly statistical reporting process.
• Ensures facility meets health and safety guidelines and city code requirements.
• Evaluates program performance and implements necessary corrective action and confirms attainment of state program goals and outcomes.
• Prepares and provides all necessary reports and tracking tools.
• Responsible for the implementation of new projects are assigned.

Program Management Functions

• Works closely with the Chicago Department of Family and Support Services (DFSS) representatives and other city officials and departments.
• Coordinates with Salvation Army for shelter referrals in accordance with DFSS guidelines program eligibility criteria.
• Oversees programming, including services design and outcome development, measurement, and reporting for program.
• Maintains high standards of physical safety in the shelter unit as evidenced by daily and monthly shift reports, including incident reports and monitor compliance with all safety regulations.
• Implements all guidelines for infection prevention, maintenance, and control.
• Ensures all work shifts are staffed and supervised appropriately.
• Monitors MSES program for compliance with all applicable statues, licenses, contracts, and guidelines.
• Monitors and evaluates staff performance of their duties.
• Prepares and participates in funder program review process and audits.
• Oversees data quality management of HMIS and Internal Database Systems to ensure data entry as required by contract agreements.
• Provides administrative oversight of all service delivery including quantity and quality of work.
• Resolves critical incidents when arise in programs and develop corrective action plans.
• Obtains and maintains state of Illinois Food Handler’s Certificate and Kitchen Manager License in accordance with the Illinois Department of Public Health.
• Provides on-call coverage as necessary.
• Completes any/all duties assigned by Executive Director.

Supervisory

• Ensure that appropriate regular staff supervision takes place.
• Plan and conduct program-specific staff meetings.
• Ensure staff have the necessary tools and resources to perform the functions properly.
• Identify, develop, and recommend professional development needs/opportunities and coordinate/conduct appropriate training for staff.
• Responsible for keeping informed of all policies, procedures and regulations which apply to this position.
• Ensure staff are informed of, understand, and comply with all policies and regulations impacting their performance and service delivery.
• Collaborate with all NSHSS programs?and departments to ensure program compliance with agency wide policies/procedures.
• Participates in staff performance evaluations, formal and informal coaching.
• Participate in departmental recruitment, interviewing, and onboarding of new hires.
• Evaluate program structure and team, plan for continual improvement of efficiencies and effectiveness of both individuals and team members.

Leadership

• Supports and encourages a collaborative culture that values mutual respect, partnership, learning, trust, accountability, transparency, and fairness.
• Models positive and appropriate professional behavior.
• Communicates program activities, changes and other related activities to appropriate personnel, committees or others as determined.
• Represents NSHSS to funders and other outside agencies and?stakeholders.?
• Advocates and act as liaison between staff and other agencies, institutions, and professionals as needed.?
• Collaborates with all NSHSS programs?and departments to ensure program compliance with agency wide policies/procedures.?
• Participates in professional workgroups and organizations as needed.
• Ensures the offices are maintained to reflect the agency’s professional standards.?
• Other duties as assigned by the Director of Programs.

Requirements:

Knowledge/ Skills/ Competencies

• Demonstrated knowledge of systems and client populations related to the programs.
• Knowledge of the Continuum of Care and Chicago Plan to End Homelessness.
• Familiarity of case management databases such as Client Services Network.
• An extensive understanding of housing and service needs experienced by those experiencing homelessness.
• Knowledge of Housing First and Harm Reduction techniques and strategies including motivational interviewing.
• Ability to develop appropriate professional and supervisory relationships with staff from a wide variety of races, religions, cultures, ages, educational backgrounds, gender, and sexual orientation.
• Create and maintain a positive and proactive work environment.
• Possess strong leadership skills.
• Able to develop a team, including team goals and standards.
• Ability to effectively work with a team and autonomously.
• Ability to both work in an office environment and remote setting.
• Demonstrated knowledge of program management and implementation.
• Able to gather information from a variety of sources.
• Able to analyze information and use data to modify programming accordingly.
• Ability to use windows-based computer applications including Microsoft Word, Excel, Power Point, internet browsers and Adobe Reader.
• Strong commitment to the mission and values of North Side Housing & Supportive Services.

Mandatory Qualifications

• Master's or bachelor's degree or three to five years of equivalent experience in a human services/behavior related field.
• Three or more years of experience in a supervisory role.
• Experience in directing and supervising housing programs common to the homeless population.
• Strong writing skills, organizational, communication and presentation skills.
• Ability to work in a fast-paced environment, maintaining open communication with members of the agency’s leadership team.