Service Advisor

Job Description

Job Description

Automotive Service Advisor

Faupel Automotive Group has an immediate opening for an  Automotive Service Advisor .  As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keeping customers apprised of work progress.  Your passion will be rewarded through an aggressive commission-driven pay

Description of the role :

The Service Advisor at Faupel Automotive Group plays a crucial role in providing exceptional customer service and ensuring the smooth operation of our service department. As the first point of contact for our valued customers, the Service Advisor is responsible for understanding their automotive needs, documenting service requests, and coordinating service appointments. This role requires excellent communication and organization skills, as well as a strong knowledge of automotive maintenance and repair.

Responsibilities :

• Greet customers and inquire about their automotive service needs
• Document and accurately record customer information and service requests
• Provide detailed explanations of necessary repairs and estimated costs to customers
• Schedule and coordinate service appointments based on availability and customer preferences
• Communicate with technicians to ensure accurate diagnosis and timely completion of repairs
• Address customer questions and concerns throughout the service process
• Provide exceptional customer service that exceeds customer expectations
• Maintain accurate records of service transactions and customer interactions

Requirements :

Prior experience as a Service Advisor or in a similar customer service role within the automotive industry

Advanced knowledge of automotive maintenance and repair processes

Strong communication and interpersonal skills

Excellent organizational and time management abilities

Ability to multitask and work effectively in a fast-paced environment

Computer literacy, including proficiency in service management software

Attention to detail and a commitment to providing high-quality service

Valid driver's license

Benefits :

Competitive compensation ranging from $45000 to $70000 per year

Opportunities for career growth and advancement

Comprehensive healthcare benefits package, including medical, dental, and vision coverage

401(k) retirement savings plan with company match

Paid time off and vacation days

Employee discounts on automotive services and purchases

About the Company :

Faupel Automotive Group is a premier automotive dealership located in Henderson, Kentucky. With an extensive inventory of new and used vehicles, our dealership is committed to providing exceptional customer service and top-quality automotive solutions. We pride ourselves on our knowledgeable and professional team who are dedicated to exceeding customer expectations. At Faupel Automotive Group, we value teamwork, integrity, and continuous improvement. Join us in delivering outstanding automotive experiences to our valued customers.

plan with an uncapped earnings potential.

Job Functions :

Greet customers in a timely, friendly manner and obtain their information

Perform vehicle walk around with customer and determine any issues

Serve as the liaison between the customer and the technician; ensuring the customer’s needs are understood by technician and the recommended service / repairs are understood by the customer

Prepare Repair Order (RO) in our computer system, complete with symptoms, problems, causes, and required service / repair work

Provide the customer with accurate estimate of costs and fees

Review repair order with the guest at check-out; answer any questions they may have

Job Skills :

A minimum of one year of customer service experience preferred

Ability to work daily on a computer and perform internet searches as needed

Excellent organization and follow up skills required

The ability to follow department procedures and policies

Job Type :

Full-time

Salary and Commission

Experience :

Customer Service : 1 year (Preferred)

Benefits :

Medical, Dental, and Vision Insurance

Life Insurance

Paid time off

Employee discounts (vehicle sales, parts and labor sales)

401K & 401K matching

Free lunch on Saturdays