CMDB Administrator

Apply for Job

Job ID

292284

Location

Atlanta, Georgia

Full / Part Time

Full-Time

Regular / Temporary

Regular

Add to Favorite Jobs

Email this Job

About Us

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do :

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Office of Information Technology (OIT) provides information technology leadership and support to the Georgia Institute of Technology, working in partnership with academic and business units to meet the unique needs of a leading research university. OIT serves as the primary source of enterprise-wide information technology and telecommunications services in support of students, faculty, staff, and researchers.

Job Summary

Information Technology Architects design and oversee the architecture of Information Technology systems to ensure alignment with business goals and technological standards. They define system structures, integration points, and technology frameworks to support scalability, security, and efficiency.

Job Summary

The CMDB Administrator, classified under the IT Architect job family / class, is responsible for the design, implementation, and ongoing management of Georgia Tech's Configuration Management Database (CMDB) within ServiceNow. This role ensures the CMDB accurately represents the Institute's IT infrastructure and provides a reliable foundation for data-driven decisions that enhance IT service delivery and operational efficiency.

The CMDB Administrator partners with IT operations, architecture, and service management teams to maintain the integrity, automation, and usability of CMDB data across ITSM and ITOM processes. This position blends technical expertise with strategic oversight, combining the ability to configure and improve ServiceNow's CMDB capabilities with the vision to align configuration data practices with institutional goals and standards.

Responsibilities

Job Duty 1 -

Design, develop, and implement Information Technology system architectures, frameworks, and solutions to meet business requirements.

Job Duty 2 -

Define system design principles, standards, and best practices to guide system development and deployment.

Job Duty 3 -

Evaluate system technologies, tools, and platforms to recommend optimal system designs and implementations.

Job Duty 4 -

Conduct system assessments, architecture reviews, and performance tuning to optimize system performance.

Job Duty 5 -

Lead system design workshops, technical discussions, and architectural decisions with development teams.

Job Duty 6 -

Establish system governance, compliance, and security measures to ensure system integrity and quality.

Job Duty 7 -

Mentor, coach, and train system developers, engineers, and architects on system architecture principles.

Job Duty 8 -

Stay informed about system architecture trends, emerging technologies, and industry standards.

Job Duty 9 -

Collaborate with stakeholders, project managers, and Information Technology teams to align system architecture with business objectives.

Job Duty 10 -

Perform other job-related duties as assigned.

Required Qualifications

Educational Requirements

Bachelor's Degree in related discipline or equivalent combination of education and experience. Advanced certification may be preferred or required (some profiles may require additional education).

Other Required Qualifications

Overnight travel required for project delivery; flexibility in on-site daily service delivery hours (due to client shift schedules, project requirements.

Required Experience

Six or more years of relevant experience.

Preferred Qualifications

Additional Preferred Qualifications

Certified Information Systems Security Professional (CISSP); Global Information Assurance Certification (GIAC)

Preferred Educational Qualifications

Master's Degree

Preferred Qualifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist CMDB or ITSM

ITIL Foundation v3 or v4

Preferred Experience

Implementing or optimizing ServiceNow Discovery or Service Mapping

Managing large-scale CMDBs with thousands of configuration items

Working in higher education, public sector, or complex enterprise environments

Deep CMDB expertise (proven experience with designing, implementing, and maintaining a large-scale ServiceNow CMDB (100k+ CIs, multiple data sources, ongoing reconcilliation))

Advanced discovery knowledge (hands on experience with ServiceNow Discovery and Service Mapping)

Reconciliation & normalization mastery (strong experience configuring identification and reconciliation (IRE) rules and data normalization rules to insure data integrity.

Integration architecture (Ability to architect and implement integrations between CMDB and external systems, such as SCCM, cloud providers, vendor feeds)

Proposed Salary

Salary based on experience : 122,500

Knowledge, Skills, & Abilities

ABILITIES

Strong ability to manage and maintain effective working relationships with diverse population, ability to perform and effectively make important decisions under pressure

Demonstrated ability to assess environments, conduct gap analysis, recommend improvements, develop and implement best practices, processes and methodologies

KNOWLEDGE

Knowledge of work flow process documentation and analysis

SKILLS

Strong technical skills, including experience with ServiceNow CMDB and ITIL. Excellent project management skills, with the ability to manage multiple projects and priorities in a fast-paced environment. Strong interpersonal and communication skills, with the ability to work effectively with stakeholders at all levels of the organization. Excellent problem-solving and analytical skills, with a focus on delivering solutions to complex problems. Experience in data analysis and process design. Experience in a higher education environment is a plus

Knowledge, Skills, & Abilities

Knowledge :

Strong understanding of the ServiceNow platform, especially the CMDB module

Familiarity with ITIL framework and ITSM processes

Knowledge of automated discovery tools and integration techniques

Skills :

CMDB design and optimization

Data normalization and quality assurance techniques

Effective communication, training, and stakeholder engagement

Technical documentation and system architecture planning

Abilities :

Analyze and resolve complex technical issues independently

Manage data across distributed systems and integrations

Work collaboratively across teams and departments

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https : / / www.usg.edu / policymanual / section6 / C2653 .

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and / or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here : https : / / www.usg.edu / policymanual / section6 / c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

Other Information

This is not a supervisory position.

This position does not have any financial responsibilities.

This position will not be required to drive.

This role is not considered a position of trust.

This position does not require a purchasing card (P-Card).

This position will not travel

This position does not require security clearance.

Other Information

This position may require the candidate of choice to come into the office / campus. For remote, Telework, or Hybrid requests, employees must submit a request and receive approval from their manager, department head, and GT Human Resources. Travel is not an expense at GT / department expense.

Location : Atlanta

Background Check

Successful candidate must be able to pass a background check. Please visit http : / / policylibrary.gatech.edu / employment / pre-employment-screening