Zoho CRM Administrator - Hybrid

Overview :

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

Why You’ll Love Working with us :

Unmatched Culture

Connection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team.

Diversity & Inclusion

We thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters.

Growth & Advancement

We don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.

Support for Continuing Education

Your goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams.

Benefits and Perks Created to Support You

Enjoy competitive PTO, paid sick leave, health / dental / vision coverage, and a 401K with match — because great work deserves great benefits.

Responsibilities :

Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us.

Qualifications : A day in life :

System Management :

Oversee the day-to-day operation, maintenance, and configuration of the Zoho CRM platform.

Data Management :

Ensure the accuracy, integrity, and security of customer data within the system.

User Support :

Provide training and technical support to internal teams on Zoho CRM functionalities and updates.

Customization & Optimization :

Tailor the CRM system, create user-defined fields, forms, and templates to meet organizational needs.

Reporting & Analysis :

Develop reports and dashboards to track key performance indicators and provide insights for business decisions.

Collaboration :

Work with sales, marketing, and customer service departments to understand their needs and optimize the Zoho CRM for their use.

Security Management :

Set up and manage user roles and permissions to safeguard customer data.

Problem-Solving :

Troubleshoot technical issues and develop solutions to improve system efficiency and user experience.

Other tasks as assigned.

Benefits : What you’ll bring :

Strong communication skills.

Excellent interpersonal skills and the ability to build relationships.

3+ years of healthcare operations (ABA experience preferred).

Excellent organizational skills and the ability to prioritize and manage multiple projects and carry projects through to completion.

Proficient with Zoho CRM (3+ years).

Computer proficiency, including Microsoft Office Suite required.

Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military / veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law. This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.

Remote working / work at home options are available for this role.