Service Advisor Nashville, TN

Cumberland International Trucks Inc. is seeking a bright and mechanically apt Service Advisor to join our service team in Nashville TN . Service Advisor responsibilities include intake ofcustomers communicating repair needs and costs handling all incoming work write ups opening / closing repair orders and relaying info to Service Techs while keeping customer up to date on their vehicles repair status. Were in the business of developing people. We offer a Career Path with steps to earn more learn more and grow as a LEADER.

• 2 years of customer service experience & ideally dealership experience desired.

As a family and veteran-owned International Truck dealer group we pride ourselves on offering a fun empowering customer-first culture with huge growth opportunities! If youre looking to start a Career Cumberland offers a Career Path- not just a job we provide a SAFE and positive work environment per our core values : HONOR READINESS VICTORY LOYALTY and TEAMWORK.

Responsibilities :

Qualifications :

Benefits We Offer Our Employees :

Core Brand Promise :

Access to Technology Along with an unwavering commitment to provide the highest level of service possible we must make technology available to our customers that enhances and personalizes their experience and makes them want to come back. This includes simplifying self-service elements as well as automated processes.

Continuous Improvement Todays customers expect their brands to constantly strive to make their decisions and daily lives less complicated than before. By constantly refining processes and customer interaction we are more likely to foster a closer and deeper working relationship with customers increasing our chances of winning their appreciation and dedication.

Flawless Execution From answering the phone to closing a deal the smoother and more seamless everything feels to the customer the more they become attached. Flawless execution is more than just responding to customer needs; its also about anticipating and addressing needs they dont know they have. Flawless execution builds value in the brand and confidence in the hearts and minds of customers.

The Journey Begins Here :

ProudlyCumberland International Trucks was named the 2017 and 2018 Dealer of the Year by Navistar as well as 2020 and 2022 Top Company for Women to Work For in Transportation by Women In Trucking Association.

EOE : Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & positive environment for all employees. All employment is decided solely on the basis of qualifications merit & business need.

Required Experience :

Unclear Seniority

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1