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Clerical Assistant 2
Clerical Assistant 2Commonwealth Of Pennsylvania • Middletown, PA, United States
Clerical Assistant 2

Clerical Assistant 2

Commonwealth Of Pennsylvania • Middletown, PA, United States
3 days ago
Job type
  • Full-time
Job description

THE POSITION

Are you interested in moving your career forward? The Department of Revenue is searching for a Clerical Assistant 2 to provide clerical and customer service support to the claims division of the PA Lottery Department.

If you enjoy working with the public and this sounds interesting to you, apply today to join our dedicated team!

DESCRIPTION OF WORK

The Clerical Assistant 2 in this position will receive and respond to a wide variety of phone calls and emails regarding PA Lottery claims and games. You will reference prescribed guidelines and manuals to resolve various issues and provide information and solutions in order to assist customers. Additional duties include proofreading claim forms, reviewing tickets, verifying information for accuracy, and entering approved claims into the lottery back-office system. When necessary, you will send forms to claimants to obtain missing information for claims.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information :

  • Full-time employment, 37.5 hours per week.
  • Work hours are 8 : 00 AM to 4 : 00 PM, Monday - Friday, with a 30-minute lunch.
  • Telework : You will not have the option to telework in this position.
  • Salary : Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,108 (before taxes).
  • You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

  • Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) ; or
  • Graduation from high school; or
  • An equivalent combination of experience and training.

    • Additional Requirements :

  • You must be able to perform essential job functions.

    • Preferred Qualifications (not required) :

  • Previous customer service experience is preferred.
  • Previous call center experience is preferred.

    • Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

    How to Apply :

  • Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience / education).
  • Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
  • Failure to comply with the above application requirements may eliminate you from consideration for this position.

    • Veterans :

    Pennsylvania law (51 Pa. C.S.

  • 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov / agencies / employment / how-to-apply.html a nd click on Veterans.

    • Telecommunications Relay Service (TRS) :

  • 711 (hearing and speech disabilities or other individuals).

    • If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

    The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

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    Clerical Assistant • Middletown, PA, United States