Trash Service Partner - Area Supervisor

Description

Fetch is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. Founded to solve the challenges of package delivery, Fetch has expanded its offerings into four core services : Package Delivery , Valet Trash , Fetch Market , and Fetch Storage .

From our local facilities, we ensure secure, convenient, direct-to-door delivery for residents while streamlining operations for property teams. Our valet trash service provides simple, community-wide waste solutions. Fetch Market offers direct-to-door 24 / 7 delivery of everyday essentials, giving residents unparalleled convenience. Fetch Storage extends our mission by offering secure, flexible storage options tailored to multifamily living.

Operating in communities across the U.S., we are tackling complex logistical challenges every day, from last-mile delivery to amenity innovation, while creating seamless living experiences for residents and measurable value for property managers and owners. With substantial growth ahead, Fetch continues to shape the future of multifamily living by combining technology, logistics, and hospitality into one cohesive platform.

Are you passionate about transparency, cleanliness, and simplicity? Here's your chance to lead the charge as an Area Supervisor for Valet Trash by Fetch, a valet trash collection division for the multifamily giant! In this role, you’ll lead a team that transforms an everyday chore into a reliable, convenient amenity. Backed by Fetch’s trusted national logistics network, you’ll help ensure every pickup is smooth, consistent, and hassle-free — delivering value to our partners and making life a little easier (and cleaner!) for residents.  We’re looking for someone who takes pride in operational excellence and cares deeply about delivering a consistently high-quality experience — for both communities and residents.

What You'll Do :

• Create and maintain schedules for Trash Service Partners, ensuring coverage for all assigned communities.
• Monitor Service Partner performance and address any issues or concerns promptly.
• Serve as the primary point of contact for customer service escalations, addressing concerns and providing timely resolutions.
• Maintain a high level of customer satisfaction through clear communication and proactive problem-solving.
• Conduct weekly field quality audits at communities to ensure safety standards and performance are at expected levels.
• Document and track customer interactions to identify trends and areas for improvement.
• Collaborate with apartment community staff to facilitate the launch of valet trash services.
• Conduct site visits to assess logistical requirements and address any concerns related to service.
• Build strong cross collaborative relationships with client success and customer service teams to ensure client satisfaction.
• Assist in onboarding and training new Trash Service Partners.
• Monitor inventory levels and coordinate replenishment of supplies necessary for service operations.
• Implement and enforce company policies and procedures to maintain operational standards.

What You'll Need :

Benefits

We offer competitive pay rates, medical, dental, and vision insurance, 401(k), and paid time off. We also pay weekly.

Fetch is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.

Fetch is a last-mile off-site package delivery platform for apartment communities. We solve the package problem for property managers while adding a convenient amenity for residents.

Getting a package—whether it’s a meal plan, a hot pair of shoes, or a new couch is fun. We aim to keep it that way, because delivery happiness shouldn’t end with a lost package, a moldy perishable, or a box teasing you from inside a locked leasing office.

So we designed a solution that removes the package burden from property managers and gives residents a delivery experience worthy of their excitement. That is, we allow property managers to focus on their core business (not package delivery), and bring every package safely to its owner’s waiting hands.