Customer Service Representative / Front Desk Manager

Job Description

🎯 Why This Role Matters

Spectrum Auto, a certified auto body and collision repair provider in West Nyack and Montrose, NY, is seeking a Customer Service Representative / Front Desk Manager to greet customers, answer phones and online inquiries, schedule appointments, coordinate workflow with insurers, and handle billing and payments. This role ensures a smooth, friendly, and organized front office experience aligned with our safety-first, integrity-driven mission.

🧠 How You'll Contribute

• Greet customers upon arrival and provide a welcoming, professional front desk experience
• Answer incoming phone calls and respond to online inquiries; provide information about services
• Schedule appointments, including coordinating times when insurance sends appointments
• Manage and maintain the service center’s daily and weekly schedule
• Follow up with customers regarding appointments, estimates, and repair status
• Process payments and handle cash / POS transactions accurately
• Maintain and update customer records
• Keep the customer service area clean, organized, and presentable
• Communicate clearly with customers, translating technical information as needed
• Support a quick, transparent, and stress-free customer experience consistent with company values

🧬 What Makes You a Great Fit

🎉 Perks & Benefits