Credit and Collections Specialist

Credit and Collections Specialist

We are seeking a proactive and customer-focused Collections Specialist to join our Credit & Collections team with a focus on accounts receivable tied to mergers and acquisitions and new customer onboarding. This role is vital in ensuring a smooth transition for newly acquired or onboarded customers by confirming accurate billing, resolving payment barriers, and supporting a best-in-class post-invoicing experience. You will collaborate across departments to manage receivables, drive timely payments, and improve onboarding outcomes.

Customer Engagement & A / R Management

• Serve as the primary point of contact for customers post-acquisition or onboarding to validate account setup and billing accuracy.
• Proactively reach out following the first invoice to confirm receipt, contacts, and payment timelines.
• Manage a portfolio of commercial A / R tied to M&A activity, working to resolve legacy account discrepancies and ensure seamless integration.

Issue Resolution & Collections

Collaboration & Cross-Functional Support

System Documentation & Cash Application Support

Education and Qualifications

Preferred Qualifications

What Success Looks Like