Enterprise Systems Monitoring Tech (Customer Technical Support Representative)

Job Title : Enterprise Systems Monitoring Tech

Qty : 2

Desired Start Date : 6 / 19 / 2023.

End Date : 9 / 30 / 2024.

Hrs / Wk : 40.00

Location : Raleigh, NC

Clearance Level : Public Trust

Description :

We are seeking an Enterprise Systems Monitoring Tech to join our team of qualified, diverse individuals. This position will be in Raleigh, NC. This is an on-site position with no telecommuting possibilities. (Currently allowing hybrid remote 2 days / week)

This position requires a work schedule "NEW shift" from 3 : 00 pm-11 : 30 pm ET shift with Tues / Wed off. New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.

The ideal candidate will have past Monitoring and Incident Management / Help Desk experience and great written and oral communication skills. We are looking for someone who is organized and can lead incidents called bridges. Confidence with Linux as a user on the command line is a plus.

Roles and Responsibilities :

• Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
• Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
• Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom)
• Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
• Assist in triage and incident management with collection and analysis of performance metrics
• Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance
• Compose and send notifications to management for incidents.
• Monitor and execute incident and change requests.
• Able to type and communicate in an effective manner

Basic Qualifications :

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below :

Preferred Qualifications :

ABBTECH is an EOE / Minorities / Women / Disabled Individuals / Veterans