Retention Coordinator - Tampa

Job Description

Job Description

About the Role :

The Retention Coordinator in Tampa plays a critical role in maintaining and enhancing patient and client engagement within the healthcare and social assistance sector. This position focuses on developing and implementing strategies to improve retention rates by addressing patient needs, concerns, and satisfaction levels. The coordinator will work closely with clinical teams, administrative staff, and external partners to ensure a seamless and supportive experience for patients throughout their care journey. By analyzing retention data and feedback, the Retention Coordinator will identify trends and opportunities for improvement, contributing to the overall quality and effectiveness of services provided. Ultimately, this role aims to foster long-term relationships with patients, supporting both their health outcomes and the organization’s mission of delivering compassionate, high-quality care.

Minimum Qualifications :

• Bachelor’s degree in healthcare administration, Social Work, Public Health, or a related field.
• At least 1+ years of experience in patient coordination, case management, or a similar role within healthcare or social services.
• Strong understanding of healthcare systems, patient care processes, and regulatory requirements.
• Excellent communication and interpersonal skills to effectively engage with diverse patient populations and multidisciplinary teams.
• Proficiency with electronic health records (EHR) systems and data management tools. MDVita preferred.
• Bilingual abilities, particularly in Spanish, to better serve the Tampa community.

Preferred Qualifications :

Responsibilities :

Skills :

The Retention Coordinator utilizes strong communication skills daily to build trust and rapport with patients, ensuring their concerns are heard and addressed promptly. Analytical skills are essential for interpreting retention data and patient feedback, enabling the coordinator to develop targeted strategies that improve engagement and satisfaction. Organizational skills are critical for managing multiple outreach initiatives, coordinating with various healthcare teams, and maintaining compliance with privacy regulations. Proficiency with electronic health records and data management systems supports accurate documentation and efficient workflow. Additionally, cultural competency and empathy are applied consistently to connect with diverse patient populations and foster an inclusive, supportive care environment.