Outbound Call Center Data Collection Agent

Outbound Call Center Data Collection Agent

Telaforce, a Titan Technologies company, is hiring in the heart of downtown Dallas! Day shift/no weekends! 40 hours per week. 401k with company match up to 5%. HSA ($50/month company contribution). 11 paid holidays. Promote from within policy. Commuter benefits.

We're interviewing now to fill multiple Outbound Call Center Data Collection Agent positions to support the Bureau of Labor Statistics. If you are looking for meaningful work, where you can have an impact on our nation's economic policy, listen to learn about how Erica supports, and read on to learn more!

In this role, you will work on our federal contracting team, using your strong customer service and phone skills to contact companies across the United States. You will cold call and enroll these companies in the government's payroll surveys.

This is important work for our nation! The Bureau of Labor Statistics uses the data you will be collecting to measure labor market activity, working conditions, price changes, and productivity in the U.S. economy to inform public and private decision making.

Your typical duties shall include, but are not limited to:

• You will be cold calling companies to meet monthly performance obligations.
• Process confidential data records obtained through telephone interviews or other approved means.
• Identify and resolve inconsistencies in respondent's responses.
• Establishing a rapport with potential respondents and enrolling companies into the BLS Current Employment Statistics (CES) Program.
• Ensuring quality control of collected data while identifying and reporting problems in obtaining valid information.
• Interpreting numerical data, reviewing error messages, and correcting data where applicable.
• Adhering to daily, weekly, and monthly performance targets.
• Research target company contact information online.

You must have:

• Proficiency with basic computer functions, to include typing a minimum of 40 wpm, is required.
• Proficiency with Microsoft Word is required. Additional Microsoft Office experience is preferred.
• Demonstrated experience using the internet for research.
• Displays excellent oral and written communication skills.
• Strong interpersonal skills and the ability to communicate clearly and effectively.
• Basic math skills, to include the ability to round, quantify, and analyze numbers.
• Ability to successfully pass a level 2 government background investigation and drug screen inclusive of medical marijuana.
• High school diploma or equivalent
• Minimum two (2) years of relevant experience

Preferred experience:

• Call center, strong customer service and sales experience
• Consistent work history and excellent attendance record
• Excellent persuasive/negotiation skills
• Bilingual (Spanish)

Company description: Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team! Titan is proud to be a Service Disabled Veteran Owned Business.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.