Desktop Support Specialist

We are seeking a Desktop Support Specialist to join our Maui-based team. This role is ideal for someone with 3+ years of experience in desktop support who can handle escalations from the Help Desk and work collaboratively to deploy and maintain software and hardware across the organization.

Key Responsibilities :

Technical Support & Troubleshooting

Handle escalated issues from the Help Desk that go beyond scripted support

Provide hands-on support for computer replacements, builds, and software installations

Troubleshoot hardware (e. g., printers, TVs) and software issues

Software Deployment

Collaborate with the team to deploy new software to user machines

Add devices to appropriate groups for SCCM-based software distribution

Collaboration & Communication

Work closely with Help Desk and other specialists to ensure smooth issue resolution

Participate in team-based problem solving and project execution

Onsite Support

Provide in-person support twice a week for troubleshooting, invoicing, and installations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : .

3+ years of experience in desktop support

Strong troubleshooting skills across hardware and software platforms

Experience with SCCM or similar deployment tools

Familiarity with printer setup, collaboration tools, and AV equipment (e. g., TVs)

Ability to work independently and as part of a team