Virtual Assistant - Laboratory ExpressLaboratory Express • Los Angeles, CA, US
Virtual Assistant - Laboratory Express
Laboratory Express • Los Angeles, CA, US
1 day ago
Job type
- Full-time
Job descriptionRespond promptly to customer inquiries via live chat Laboratory Express Respond to online chat inquiries from patients and healthcare providers ZipRecruiter Provide accurate information regarding services, processes, and account details Laboratory Express Assist with test scheduling, appointment booking, and location information ZipRecruiter Answer questions about test preparation, insurance coverage, and billing ZipRecruiter Assist clients with tracking, troubleshooting, and general support requests Laboratory Express Process basic patient information requests and provide general laboratory information ZipRecruiter Maintain accurate records of interactions in the company system Laboratory Express Maintain accurate documentation of all chat interactions in CRM system ZipRecruiter Escalate complex issues to supervisors or appropriate laboratory staff Laboratory ExpressZipRecruiter Ensure a professional, friendly, and helpful tone in all communications Laboratory Express Participate in training sessions to stay up to date with tools and procedures Laboratory Express Prior experience in chat-based or online customer service preferred Laboratory Express No healthcare experience required - comprehensive training in laboratory services and medical terminology provided ZipRecruiter Strong written communication skills Proficiency with CRM software and chat platforms Excellent attention to detail Strong multitasking abilities Problem-solving skills Empathy and customer service orientation
Job Description
Job Description
Virtual Chat Assistant - Laboratory Express
Job Overview :
Laboratory Express is seeking a proactive and engaging Virtual Chat Assistant to join their remote team and provide real-time support to clients through online chat platforms. Laboratory Express
Employment Details :
- Location : Remote (Work from Home)
- Type : Full-time
- Training : Comprehensive training provided
Key Responsibilities :
Customer Communication :
Service Support :
Administrative Tasks :
Professional Standards :
Required Qualifications :
Experience :
Skills :
Company Description
Laboratory Express is one of the leading companies equipping healthcare providers.
Company Description
Laboratory Express is one of the leading companies equipping healthcare providers.
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Laboratory Assistant • Los Angeles, CA, US