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Virtual Assistant - Laboratory Express
Virtual Assistant - Laboratory ExpressLaboratory Express • Los Angeles, CA, US
Virtual Assistant - Laboratory Express

Virtual Assistant - Laboratory Express

Laboratory Express • Los Angeles, CA, US
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Virtual Chat Assistant - Laboratory Express

Job Overview :

Laboratory Express is seeking a proactive and engaging Virtual Chat Assistant to join their remote team and provide real-time support to clients through online chat platforms. Laboratory Express

Employment Details :

  • Location : Remote (Work from Home)
  • Type : Full-time
  • Training : Comprehensive training provided

Key Responsibilities :

Customer Communication :

  • Respond promptly to customer inquiries via live chat Laboratory Express
  • Respond to online chat inquiries from patients and healthcare providers ZipRecruiter
  • Provide accurate information regarding services, processes, and account details Laboratory Express
  • Service Support :

  • Assist with test scheduling, appointment booking, and location information ZipRecruiter
  • Answer questions about test preparation, insurance coverage, and billing ZipRecruiter
  • Assist clients with tracking, troubleshooting, and general support requests Laboratory Express
  • Process basic patient information requests and provide general laboratory information ZipRecruiter
  • Administrative Tasks :

  • Maintain accurate records of interactions in the company system Laboratory Express
  • Maintain accurate documentation of all chat interactions in CRM system ZipRecruiter
  • Escalate complex issues to supervisors or appropriate laboratory staff Laboratory ExpressZipRecruiter
  • Professional Standards :

  • Ensure a professional, friendly, and helpful tone in all communications Laboratory Express
  • Participate in training sessions to stay up to date with tools and procedures Laboratory Express
  • Required Qualifications :

    Experience :

  • Prior experience in chat-based or online customer service preferred Laboratory Express
  • No healthcare experience required - comprehensive training in laboratory services and medical terminology provided ZipRecruiter
  • Skills :

  • Strong written communication skills
  • Proficiency with CRM software and chat platforms
  • Excellent attention to detail
  • Strong multitasking abilities
  • Problem-solving skills
  • Empathy and customer service orientation
  • Company Description

    Laboratory Express is one of the leading companies equipping healthcare providers.

    Company Description

    Laboratory Express is one of the leading companies equipping healthcare providers.

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