Senior Business Insights Analyst - Operational Capacity Forecasting

Senior Business Insights Analyst – Operational Capacity Forecasting

Join to apply for the Senior Business Insights Analyst – Operational Capacity Forecasting role at National Life Group

Company Summary

Come join one of America's fastest growing insurance companies with a stable history of 175 years. At National Life Group ("NLG"), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values : Do Good. Be Good. Make Good. Our mission extends beyond the insurance and annuities policies that we sell. We strive to make the world a better place through grants, volunteer time, environmental sustainability, healthy work sites, and community events.

Role Summary

The Senior Business Insights Analyst is part of a team that delivers high-value business insights to drive informed decision-making across NLG's Operations area. You will support operational leaders by providing analytical solutions that help them manage their business and better serve National Life's agents and customers. You will collaborate on exciting projects that have a real impact on the organization and grow your skills in data and analytics.

Essential Duties And Responsibilities

• Develop, implement, and refine forecasting models to predict operational capacity needs across multiple functions (e.g., staffing, demand, production, service delivery).
• Analyze historical and real-time data to identify patterns, trends, and gaps that impact capacity planning.
• Collaborate with cross-functional teams (Operations, HR, Finance) to gather data inputs and align forecasting assumptions.
• Build dashboards, reporting tools, and self-service solutions to communicate capacity forecasts, risks, and recommendations to stakeholders by blending, transforming, and aggregating multiple data sources.
• Conduct scenario planning and sensitivity analysis to model the impact of business changes (e.g., new product launches, seasonal demand spikes) and influence the strategy to address identified business gaps.
• Monitor forecast accuracy and continuously improve model performance through back-testing and refinement.
• Use complex data to develop actionable steps and deliver relevant storylines that drive results and shape business strategy.
• Develop strong relationships and educate others at all levels across the organization by breaking down complex storylines, variables, or trends.
• Effectively communicate insights at all levels across the Enterprise.
• Support other analysts in drawing connections across CIG or the Enterprise.
• Play an instrumental role in onboarding new teammates, upskilling less experienced analysts, and leading team projects.
• Adhere to internal controls and governance procedures and ensure that team members are doing the same.
• Aid in the development of future-state data needs.

Minimum Qualifications

Bachelor's degree in a quantitative field (e.g., Economics, Math, Finance, Data Analytics, Data Science) and 8 or more years of related work experience, OR

Preferred Qualifications

Benefits

Compensation and Additional Rewards

The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.

Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package which includes a 401(k) retirement plan match; medical, dental, and vision insurance; a company-funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan; 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

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