Patient Concierge Coordinator

The Patient Concierge Coordinator is responsible for answering the main incoming scheduling line for the practice. Answering calls in a pleasant manner aiming towards a one call resolution. Responsible for assisting patients with inquiries and scheduling appointments. PCC is also responsible for maintaining schedules and insurance compliance. Communicating with callers via the various platforms offered and maintaining the various electronic messaging platforms.

ESSENTIAL FUNCTIONS

• Meet metrics as set forth within the department ensure 100% answer rate.
• Provides individualized care which encourages the patients ability to maintain or attain the highest practical physical mental and psychosocial well-being.
• Answers the main inbound line for the practice in a consistent pleasant manner.
• Assists with obtaining requesting and maintaining patient records and loading referrals in the EMR.
• Attends to patients needs aiming for a one call resolution.
• Demonstrates appropriate knowledge and competence of designated skills identified for this position.
• Audits schedules to ensure adherence to insurance guidelines as assigned by the supervisor.
• Maintains the companys email inbox inbound faxes and patient portal messages as assigned by the supervisor.
• Fosters a positive and professional procedural environment by interacting with all people in a considerate helpful and courteous manner and by participating as a team member.
• All other duties as assigned.

EDUCATION

EXPERIENCE

KNOWLEDGE

SKILLS

Required Experience :

IC

Key Skills

Air Ticketing,API,CAD CAM,Data Management,Equity,Import & Export

Employment Type : Full Time

Experience : years

Vacancy : 1