Communications Director

Communications Director

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze?, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Communications Director defines and drives the communications strategy for Early Warning's Technology organization. As a senior member of the Internal Communications team, this role serves as a strategic advisor to the Chief Technology Officer (CTO), leading the development and execution of integrated communications that deepen employee engagement, elevate executive visibility, and advance the company's technology priorities. This individual contributor role reports to the VP, Chief of Staff and Internal Communications.

Key Responsibilities

Communications Strategy & Leadership

• Define and execute the company's tech communications strategy, integrating employee communications, executive visibility, thought leadership, and brand voice.
• Shape and advise on the voice and platform of senior Tech leaders, ensuring consistent positioning, authenticity, and strategic use across channels to amplify thought leadership and strengthen the company's reputation.
• Partner with Technology, Public Affairs, and other functions to ensure a holistic, aligned communications approach across channels.

Employee Experience

• Deliver clear and impactful communications, including intranet content, presentation materials, videos, and other creative assets.
• Support major internal events (e.g., employee town halls) and ensure communications reinforce culture and strategy.
• Develop frameworks to celebrate Tech employees and amplify company values through recognition programs.
• Create and execute office-specific communications strategies to drive engagement and culture.

Executive Positioning

• Advise Tech leadership on messaging, positioning, and delivery for high-stakes moments.
• Shape narratives for employee initiatives, organizational change, and culture-building campaigns.
• Partner with Public Affairs to position Tech executives as industry thought leaders.
• Build compelling executive presentation materials and briefs that convey complex ideas simply and persuasively.

Change & Transformation

• Lead communications strategies for transformation efforts, driving clarity, transparency, and engagement at all levels.
• Equip leaders and managers with tools to ensure alignment across the organization.

Governance, Measurement & Process

• Define KPIs for communications campaigns and connect communications outcomes to business performance.
• Establish governance models, scalable frameworks, and standards to ensure excellence in delivery.
• Continuously reimagine communications models to support evolving workforce and market needs.

Qualifications

• 12+ years of experience in corporate communications, public affairs, or related field.
• Demonstrated success in leading communications strategy at scale in a complex, matrixed organization.
• Proven ability to influence and counsel C-suite executives.
• Exceptional executive presence, strategic storytelling, and change leadership skills.
• Bachelor's degree in Communications, Marketing, Public Relations, or related field.
• Experience working in communications, change management communications or consulting roles.
• Background and drug screen.

Preferred Qualifications

• Experience in technology, financial services or payments industries.

Compensation

The base pay scale for this position in San Francisco, CA in USD per year is: $186,000 - $232,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.