Sr. Solution Architect - AMS

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a Solution Architect (presales) professional to join our Americas solution consulting organization. You will join a team of expert 'builders', passionate about the rapidly evolving technology landscape and how it can help solve customer business challenges. You'll be responsible for creating and communicating architecture and strategies to audiences up to and including CIO / CTO / CAIO.

Who you are

You are a technically curious and innovation driven Solution Architect with a passion for AI, Data, and Workflow, with deep expertise in Enterprise environments and integration strategies. You excel at guiding cross-functional teams through complex challenges, identifying friction points, and architecting scalable solutions. Thriving in fast paced environments, you enjoy experimenting with AI to make your job easier every day and want to help shape an AI-native Solution Consulting organization.

What you'll do

Our mission is to partner with field teams and work directly with customers to understand their unique challenges and build scalable AI solutions that fit in their existing IT landscape.

Conduct discovery sessions to understand customer environment, business challenges, and constraints.

Oversee the design of AI-native systems ensuring technical excellence and business relevance.

Conduct conversations with Platform, Enterprise Architecture and Security teams.

Lead workshops for C-level executives and business stakeholders presenting architecture concepts, designs and goals.

Iterate quickly based on evolving capabilities and customer feedback

Create re-usable components and accelerators for future engagements and contribute to the development of best practices

Work cross-functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes

Core competencies

Curiosity - Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends

Collaboration - Proven ability to work across functions, building rapid solutions in team environment.

Communication - Clarity in explaining ideas, experience presenting to executive level stakeholders.

Change Agility - Thrives in ambiguity and fast iteration.

Technical Expertise

5+ years in technical consulting, solution engineering, or customer facing technical roles

Ability to architect and implement complex systems under tight deadlines.

Deep platform knowledge and solution design expertise to influence client strategy, to shape large-scale ServiceNow programs, and lead technical / design efforts.

Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI's potential impact in the function or industry.

Understanding of architecture principles and strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms.

Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies

Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, Angular JS, React JS, HTML5, CSS, SQL, Python, or equivalent.

Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration / Continuous Deployment (CICD) practices is a plus.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here () . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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