Customer Support Specialist

About PTLA Real Estate Group

PTLA Real Estate Group Eugene is located in downtown Eugene near the University of Oregon.

Under the direction of your supervisor, this position is accountable for providing excellent customer service to residents.

Expected hours : 40 hours / week

Valid driver's license and daily access to a working vehicle are required for this role as in town travel will be required.

PRIMARY RESPONSIBILITIES :

• Provides excellent customer service to internal and external customers through the facilitation and implementation of company-wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores.
• Manages resident experience from move-in to the renewal process.
• Actively involved in ensuring first-class property curb appeal including preparing apartments to optimum visual appeal for prospective customers.
• Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
• Adheres to the letter and spirit of Fair Housing laws.
• Assists with work order processing, vendor management, and resident communication.
• Posts physical resident communications, as needed.
• Completes assigned tasks and projects as directed by direct supervisors.

QUALIFICATIONS :

CORE COMPETENCIES :

In order to achieve success, the PTLA team must embrace certain core principles and values including but not limited to :

EDUCATION AND / OR TRAINING :

Job Type : Full-time

Pay : $19-$21 per hour

License / Certification :

Ability to Commute :

Ability to Relocate :

Work Location : In person

The pay range for this role is :

19.00 - 21.00 USD per hour

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