Program Aide

DEPARTMENT: Jarvie Memorial Family Lodge

UNIT: Tacoma Citadel Corps

POSITION TITLE: On-Call Program Aide

REPORTS TO: JMFL Shelter Manager / Singles Case Manager

STATUS: Non-Exempt, On-Call

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

SCOPE OF POSITION:

The Jarvie Memorial Family Lodge On-Call Program Aide will be an on-demand support for the homeless shelter program. The On-Call Program Aide will work as needed to cover for employees who are on leave, sick, or on vacation. Primarily, this may include program aide work, cooking responsibilities, entry-level casework, and crisis resource management. They will be offered training opportunities in each of these areas and will be expected to operate as relief for each other when needed. The position is On-Call, and employees will be given as much notice as possible with a shift is available based on program needs.

ESSENTIAL PROGRAM AIDE DUTIES AND RESPONSIBILITIES:

• Provide assistance to residents to ensure a safe communal living environment, to include encouraging voluntary compliance with house rules and policies. Client Rights & Responsibilities can be referred to for further detail.
• Properly document incidents of non-compliance with house rules and policies, as well as any safety concerns. Use the required procedures for reporting process.
• Maintain linens and hygiene supplies for residents. Launder clothing and bedding as needed when residents move out or have soiled linens, maintaining and recording comfort care items when distributed.
• Provide supportive care to residents experiencing personal crisis. When indicated by circumstances, make a referral to the resident’s assigned case manager or other appropriate community resources. Incidents involving an on-going threat to the well-being of the resident or to others, shall be communicated to the Director of Social Services. Potentially life-threatening situations should be reported to “911”.
• Keep facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances. All shifts are expected to do this.
• Conduct periodic walking inspections of all areas of the facility (inside and outside), for the purpose of identifying and initiating appropriate action (correction, reporting, etc.) of hazards, inappropriate behavior, needed repairs or other notable condition.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary. Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Work closely with other staff, case managers, advocates and program directors on all matters related to client plans, goals, objectives, safety, and other issues.
• Treat all staff members, volunteers, and residents with respect and dignity. Maintain a positive attitude at all times. Communicate professionally and respectfully through all modes of communication to volunteers, employees and residents alike. This includes verbal (in person conversations, over the phone, recorded messages) as well as written (text, emails, social media, and changeovers).
• May be asked to maintain statistical records, reports, logs, files and other required documentation.
• May be asked to provide orientation, support and supervision of volunteers.
• Participation in weekly staff meetings when on duty (not required when not scheduled)
• Checking work email, keeping updated on changeover reports from colleagues, and filling in a changeover report after every shift.
• During some shifts, it is possible that the employee will be the only person on duty.
• Some shifts, especially weekends, require preparing and serving healthy meals for clients.

KNOWLEDGE, SKILLS AND ABILITIES:

• Detail oriented and ability to multi-task
• Ability to quickly learn and apply new information/skills
• Sensitivity to and understanding of the comprehensive mission of The Salvation Army
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Self-motivated with the ability to work with minimal supervision
• Ability to work in a challenging environment and maintain poise under pressure
• Ability and willingness to keep information confidential
• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check
• Current WA State Food Worker Card

SOFTWARE-REALTED SKILLS:

• Microsoft Word, Excel, and Outlook (email)
• Data Entry – able to learn skills required to enter clients.

PHYSICAL REQUIREMNTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to operate telephone
• Ability to operate desktop or laptop computer
• Ability to understand written information.
• Ability to lift up to 25 lbs. (emptying trash, moving boxes, etc.)
• Ability to go up and down stairs with a load of laundry
• Ability to sweep, mop, and vacuum floors on a daily basis

Work Schedule / Location: This position is located at The Salvation Army Tacoma Corps in Tacoma, Washington. The schedule is based on program needs.

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization’s need or when circumstances change.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Equal Employment Opportunity Employer: Minorities/Women/Veterans/Individuals with Disabilities.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.