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Hotel Front Desk Manager, Austin (The Code, an AvantStay Hotel)

Hotel Front Desk Manager, Austin (The Code, an AvantStay Hotel)

AvantStayAustin, TX, US
20 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Who we are...

AvantStay delivers exceptional, one-of-a-kind stays for group travelers. We’re building a tech-enabled hospitality brand redefining the standard for modern lodging experiences. Backed by leading venture capital firms, AvantStay is rapidly growing in the $100+ billion short-term rental and hospitality industry, offering elevated service, curated design, and seamless technology to travelers worldwide.

What we are looking for…

A Hotel Front Desk Manager who is both a strong leader and a hospitality enthusiast, passionate about creating an unforgettable first impression for every guest. In this role, you will oversee front desk operations, lead and develop a guest services team, and ensure a smooth and welcoming experience from check-in to check-out. You’ll bring operational expertise, attention to detail, and a people-first mindset to help deliver AvantStay’s innovative brand of hospitality.

What you’ll do…

  • Lead daily front desk operations with a focus on guest satisfaction, operational excellence, and efficiency.
  • Recruit, train, and mentor front desk associates, fostering a culture of professionalism and hospitality.
  • Manage guest relations, resolving escalations quickly and with empathy.
  • Oversee reservations, room assignments, and occupancy management to optimize revenue and guest experience.
  • Collaborate closely with housekeeping and maintenance teams to ensure rooms meet brand standards.
  • Drive implementation of front desk policies, service protocols, and tech tools to improve workflows.
  • Monitor guest reviews and feedback, using insights to enhance service delivery.
  • Maintain accurate billing, payments, and cash-handling procedures.
  • Serve as a brand ambassador, ensuring every interaction reflects AvantStay’s values of innovation and care.

Requirements

What you’ll bring…

  • 2+ years of hospitality experience, including supervisory or management experience in front desk or guest services.
  • A proven ability to lead teams and create an engaging, high-performance work environment.
  • Exceptional communication skills and a natural ability to connect with guests and colleagues.
  • Strong problem-solving skills and the ability to remain calm and resourceful in high-pressure situations.
  • Proficiency with hotel management and reservation systems; tech-savvy and eager to learn new platforms.
  • Meticulous attention to detail and a strong sense of organization.
  • A passion for travel, hospitality, and building exceptional guest experiences.
  • Flexibility to work nights, weekends, and holidays as needed.
  • Must reside in the United States.

    • Benefits

    Perks and Benefits

  • Salary range of $60-65,000 annually, dependent on skills and experience and bonus potential
  • Generous company-sponsored insurance (medical, dental, vision, life, etc.)
  • Flexible paid time off
  • Complimentary and discounted stays at AvantStay properties
  • Pre-tax retirement savings plans offered via Betterment
  • Paid parental leave
  • Fitness reimbursement
  • Cell phone reimbursement
  • Mileage reimbursement

    • When you join AvantStay

    You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

    Equal Employment Always

    We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

    No soliciting from staffing agencies. Thank you!

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    Front Desk Manager Hotel • Austin, TX, US