Job Description
Job Description
Salary : Role Overview
At Big League Movers, we are structured for scale, specializing in different service lines and backed by a cross-functional operations model. Our Service Team leads the front lines of customer experience across residential, commercial, and specialty moving.
As the Specialty Moving Supervisor, you lead from the office, not the truck, and manage our Triple AAA team, which handles :
- Multi-truck jobs
- Multi-man crews
- Commercial projects
- Pack-out and packing service lines
You are responsible for developing top-tier movers, maintaining system standards, improving service flow, and responding to issues with urgency and structure. You collaborate daily with the Residential Supervisor and Logistics Supervisor to ensure every shift is properly staffed, coached, and held accountable.
Where You Fit in the Structure
You are a core leader in our operations department and work closely with :
Call Center Team : remote dispatch, overflow, and claimsAdmin Team : HR, staffing, payroll, and accountingWarehouse Team : supports inbound / outbound loadsOur core systems :
Launch Morning alignment and deploymentMajor League Standard Service & execution expectationsGame Tape Review Accountability and CoachingFarm League System Mover development and promotionRoster Responsibilities
You are responsible for the performance, development, and daily flow of the Triple AAA team, which includes 1525 of our most advanced movers across multi-truck, commercial, and pack-out jobs.
You collaborate closely with :
Residential Supervisor Single-A / Double-A crewsLogistics Supervisor Delivery drivers and helpersYou are also the Training Coordinator for Triple-A & Coaches, ensuring structured onboarding and skill-building tracks.
Daily Rhythm & Strategic Projects
Daily Responsibilities
Lead Launch for your team : readiness, assignments, expectation-settingMonitor live jobs and intervene early when performance or morale slipsConduct Game Tape Reviews : review closeouts, flag missed plays, and assign coachingLog mover performance, team progress, and spot check resultsDeliver daily updates to the Operations ManagerCover for other Supervisors as needed during time offStrategic Projects & Coaching
Lead 12 service improvement projects per week (e.g., wrap-up flow, job prep, system upgrades)Maintain 510 team members on active coaching plansDeliver 2 strategic spot checks weekly : review execution, customer care, standards adherenceElevate team quality : one actionable improvement per team member per weekOversee standards for truck prep, including pad loadout, tool bags, and packing readinessSafety Responsibilities
Conduct 2 weekly safety spot audits (e.g., lifting form, equipment handling, stairs safety)Ensure all trucks are prepped with required safety gear (straps, gloves, fire extinguisher, etc.)Immediately flag any safety issues seen during job review or Launch and log for correctionReinforce injury prevention tactics during Launch and spot coaching momentsEscalate repeat or serious safety violations to the Operations ManagerYoure Ultimately Accountable For
The professionalism, performance, and safety of the Triple AAA rosterClear and consistent use of all systems : Launch, Major League Standard, Game Tape, Farm LeagueStrategic coaching and skill growth across the advanced mover teamCollaborating across departments to maintain elite service executionTraining and developing internal CoachesEnsuring truck prep and standards are consistently upheldActing as peer coverage and team backup across shiftsThis Role Is For You If You :
Lead with structure and follow-throughPrioritize development, not just damage controlThrive in coaching conversations and accountability systemsProtect crew morale without compromising standardsKnow how to manage up and down the org chartSee service problems as system problems, not people problemsThis Role Is Not For You If :
You want to ride trucks, not lead from the officeYou dont address problems until they blow upYou avoid coaching conversationsYou dislike cross-department collaborationYou tolerate sloppy loadouts, uniforms, or paperwork90-Day Scorecard
The Triple AAA team is operating independently and consistently hitting standardsLaunch is clean and structuredMissed plays are addressed with same-day feedback and logged resolutions5+ team members are on active, tracked coaching plansAt least one Farm League promotion has been completed successfullyTwo process improvement projects show measurable impactTrucks in your lane pass prep and equipment readiness auditsYou are trusted by peers and cover shifts or jobs without being asked