IVR / PBX Developer

Job Description :

Need 5+ years in the following :

• Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
• Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
• Knowledge of PBX architecture, telecommunication network services, and contact center systems.
• Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
• Strong understanding of contact center operation, including key metrics and workforce management needs
• As well as experience with management and development of speech recognition systems and grammars
• Working Knowledge of Genesys Cloud is a plus.

Required Skills : Must Haves :

Background Check : Yes

Notes :

Selling points for candidate :

Project Verification Info : Client Letter : Will Provide"

Candidate must be your W2 Employee : Yes

Exclusive to Apex : No

Face to face interview required : No

Candidate must be local : Yes

Candidate must be authorized to work without sponsorship : : No

Interview times set : : No

Type of project : 0011258 | Delta Dental of Michigan

Master Job Title : Branch Code :