NOC (Network Ops Center) Tech (Night Shift 3pm-3am)

ConexessAnn Arbor, MI, United States

2 days ago

Job type

Full-time

Job description

NOC (Network Ops Center) Tech (Night Shift 3pm-3am)

Ann Arbor, MI - On-site 2 days / week (Likely half days on-site and half days remote due to shift)

Shift - Night shift once trained (Likely Sunday, Monday, Thursday and rotating Fridays)

First 2-3 weeks - day shift 8-5 or 9-6pm ET for training

Next 4-6 weeks likley 12pm - 12am ET shift for more training

After 3 months and comfortable / confident - move to 3pm - 3am ET shift

A technician with the knowledge and hands-on experience working in a 24 x 7 x 365 Network Operations Center with demonstrated capabilities to perform effective diagnosis / triage, manage critical incidents, and maintain essential key operational tools and processes to ensure overall availability, performance, health, and security of all services.

RESPONSIBILITIES AND DUTIES

Availability and Performance Monitoring
Monitor and analyze revenue-generating and business-critical platforms

(including software, hardware, network, and infrastructure) to ensure

availability and performance.

Monitor data center infrastructure to maintain the proper environmental

state.

Update monitoring tools when commissioning new infrastructure, services,

or applications.

Periodically review / update processes and procedures for all

infrastructure, systems, and services.

Perform regular audits to ensure the health, performance, security, and

management of all systems.

Incident and Release Management

Identify, troubleshoot, diagnose, and resolve incidents in support of the

Tier model and SLAs.

Log and document all incidents using the defined ticket management system.

Manage incidents and coordinate releases as defined by procedural

documentation,(e.g. coordinate all bridge calls, provide updates to technical

staff and management, coordinate with vendors, etc.).

Provide timely, accurate, and effective communication through various

methods.

Perform notification and escalation processes based on Tier requirements.

Perform and document post-release testing and provide feedback to the

release teams.

Work with vendors on issue resolution and communications.

Operational Reporting, Process Execution, and Ad-Hoc Project Management

Perform scheduled (e.g., hourly, daily, weekly, etc.) validation of

various enterprise systems.

Perform defined operational processes and reporting.

Perform add / change / delete as required to ensure accurate and robust

monitoring solutions.

Document processes, SOPs, etc., ensure accurate information is available

across the team.

Perform installs and upgrades for various NOC monitoring technologies.

Assist with projects and maintenance on infrastructure, systems, and

services, as requested.

QUALIFICATIONS

Will look at entry level candidates with help desk experience.

1-3 years of production support in business-critical, high uptime environment preferred.

Ability to work 12-hour shifts (3 PM to 3 AM; Nights), including Sunday,

Monday, Thursday, and every Other Friday. Including weekends and holidays, to

cover the 24x7x365 support schedule.

Experience with monitoring technologies (e.g., Splunk or SolarWinds).

Ability to configure monitoring and alerting by following policies and best practices.

Experience with network or server administration, including troubleshooting Linux, Unix, and Windows environments.

Ability to appropriately identify, prioritize, delegate, and escalate event situations with limited direction.

Ability to work independently or in a team to meet deadlines.

Understanding Infrastructure environments : VMware, storage, networks, databases, etc.

Understanding of industry-standard process frameworks (ITIL / Six Sigma)

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Network Tech • Ann Arbor, MI, United States