Solutions EngineerApex Systems • San Francisco, CA, United States
Solutions Engineer
Apex Systems • San Francisco, CA, United States
12 days ago
Job type
Full-time
Job description
## Job Description# Solutions Engineer
Job Title :
IT Solutions Engineer
Location :
Remote
Key Responsibilities :
Analyze key business requirements and redesign workflow solutions for FreshService ITSM.
Create user-friendly support materials, guides, and articles for workplace technology to improve the end-user experience and streamline support processes.
7+ years of relevant experience
Proven experience as an IT Solutions \\ Automation Engineer
Proven experience as an L2 or L3 Helpdesk Engineer
Strong problem-solving skills and ability to work independently under direction.
Excellent written and verbal communication skills for coordination and documentation.
Advanced knowledge and expertise in FreshService ITSM
Hands-on experience as a builder with Workplace Technology Tools (Asana, Axero, Productiv, Slack, WalkMe)
Experience providing L2 and L3 support services to general business users
Ability to document technical processes, workflows, solution templates and produce operational documentation.
Strong knowledge of ITIL processes and ticketing systems (Preferred).
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Solution Engineer • San Francisco, CA, United States
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