Bilingual (English / Spanish) Digital Services Representative

Are you looking for an amazing sales and customer service job with daytime hours, paid holidays, and terrific benefits?

Some of our fabulous benefits include paid time off, flexible schedule, health insurance, dental insurance, vision insurance, retirement plan, and tuition reimbursement. To top it off, CTCU is a great place to work!

Join the CTCU team! Community Trust Credit Union (CTCU) is looking for a Bilingual Digital Services Representative  to support our Gurnee branch!

The Bilingual Digital Services Representative is responsible for assisting members and potential members with questions related to products and services through various channels such as phone, chat, email, and video chat. Assist in areas related to member service, payments, and digital services. Identify cross-sell opportunities with intention to increase each member's wallet share. The Bilingual Digital Services Representative must be bilingual in Spanish and English.

Basic Expectations for Digital Services Representative :

• Provide members and potential members with informed, prompt, professional and accurate service and support through various channels including phone, e-mail, chat, and video calls.
• Meet and exceed all Credit Union service standards with each member interaction.
• Process member transactions and documents with no errors
• Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.

Some of the things we look for in a Bilingual Digital Services Representative are :

Compensation & Benefits :

Budgeted starting hourly rate : $20.25 / hour.

This role is eligible for the following benefits :

Paid Time Off

Health / Medical - Eligible first of the month following one full month of employment

Retirement Savings :

As part of our hiring process, Community Trust Credit Union (CTCU) requires a background check to ensure the safety and security of our employees, members, and operations. By submitting this application, you consent to a comprehensive background check, which may include, but is not limited to, criminal history, employment verification, credit history, bondability, education verification, and reference checks. Any information obtained through the background check will be considered in relation to the job requirements and in accordance with applicable laws. CTCU is an Equal Opportunity Employer and will not discriminate against applicants based on the results of the background check unless it is job-related or prohibited by law.

Job Posted by ApplicantPro