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System Support Engineer

System Support Engineer

LTIMindtreePlano, TX, United States
2 hours ago
Job type
  • Full-time
Job description

We are growing!!

LTIMindtree’s Manufacturing team is looking for dynamic and enthusiastic Level 2 / 3 Support Engineer in Plano, TX.

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world.

Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.

For more information, please visit .

Certified Great Place to Work!

You Will :

Oversee escalated technical support for the Cornerstone OnDemand LMS ensuring timely resolution of complex issues and system stability This role requires deep technical expertise in LMS platforms particularly Cornerstone and experience managing enterprise support workflows using ServiceNow

Level 2 Support Duties

  • Address escalated tickets from L1 support involving configuration integration and user access issues
  • Troubleshoot LMS modules Learning Performance Recruiting etc
  • Collaborate with HRIS IT and Learning teams to resolve functional and technical issues
  • Maintain and update knowledge base articles for recurring issues
  • Monitor system performance and proactively identify risks

Level 3 Support Duties

  • Resolve critical issues involving system architecture APIs SSO and data integrations
  • Coordinate with Cornerstone OnDemand support for unresolved productlevel bugs
  • Lead root cause analysis and postincident reviews
  • Manage LMS enhancements patches and upgrades
  • Provide technical leadership in LMSrelated projects and module rollouts
  • ServiceNow Integration Workflow
  • Utilize ServiceNow for incident problem and change management
  • Design and optimize ServiceNow workflows for LMS support processes
  • Ensure accurate ticket categorization prioritization and SLA adherence
  • Generate reports and dashboards in ServiceNow for performance tracking
  • Leadership Collaboration
  • Mentor L1 and L2 support engineers
  • Define and improve support processes and escalation workflows
  • Act as a subject matter expert for Cornerstone LMS
  • Ensure SLAs and KPIs are met for support operations

    • Skills You Will Bring :

  • 2 years of experience supporting Cornerstone OnDemand LMS in L2L3 roles
  • Strong understanding of LMS architecture workflows and configuration
  • Experience with SSO SAML OAuth API integrations and data feeds
  • Proficiency in SQL Cornerstone custom reports and SCORMAICC standards
  • Handson experience with ServiceNow for ITSM processes incident problem change
  • Ability to create and manage ServiceNow dashboards and reports
  • STEM Bachelor’s Degree (Computer Engineering / Computer Science)
  • Exhibits attention to detail in day-to-day activities.
  • Problem solving abilities.
  • Effective Communication Skills
  • Customer Service Oriented
  • Teamwork and collaboration
  • Ability to learn quickly and adapt quickly to changing priorities.
  • Strong intellectual curiosity and affinity to technology.
  • Strong technical, analytical and communication skills

    • Whats in it for You :

  • Excellent benefits plan : medical, dental, vision, life, FSA, & PTO
  • Roll over vacation days
  • Commuter benefits
  • Excellent growth and advancement opportunities
  • Certification reimbursement
  • Rewards and recognition programs
  • Innovative and collaborative company culture

    • LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

    Our client requires all the employees working on this engagement to be COVID-19 vaccinated.

    If you need a reasonable accommodation for a sincerely held religious belief or medical condition, please contact covid-19@ltimindtree.com

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    System Engineer • Plano, TX, United States