Inside Sales Manager

About Pen Manufacturing (Metal Manufacturing)

Pen Manufacturing is a prominent player in the sheet metal, machining and welding fabrication industry, renowned for

delivering precision-engineered solutions. We are a fast growing and fast paced manufacturing company focused on

Water and Electrical Infrastructure, Roads / Bridges, Aerospace and many more industries.

Job Title : Inside Sales Manager – Metal Fabrication

Position Summary

The Inside Sales Manager oversees the inside sales team and drives revenue growth by managing inquiries, quotations, and project follow-ups within the metal fabrication industry. This role ensures timely communication with customers, accurate quoting, and consistent follow-through on projects from initial contact through delivery. The ideal candidate has technical understanding of metal fabrication processes and excels at building strong customer relationships while maintaining an organized, proactive sales pipeline.

Key Responsibilities

Sales & Customer Management

• Serve as the primary point of contact for incoming customer inquiries regarding fabricated metal parts, assemblies, and related services.
• Qualify leads and collaborate with engineering, estimating, and production teams to ensure accurate and competitive quotations.
• Manage the full sales cycle : from estimating and proposal development to negotiations, close, and post-sale communication.
• Maintain strong relationships with new and existing customers through proactive communication and exceptional service.

Project Follow-Up & Pipeline Management

Team Leadership & Internal Coordination

Reporting & Analysis

Qualifications

Key Competencies

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