Retail Store Manager

Job Title

Retail Center Manager - Bryan, TX

Reports to : Director of Operations

Company Overview

Woodson Lumber is a leading distributor and retailer of specialty building materials and lumber products, operating multiple branches across central Texas. We combine our scale with local agility, serving contractors, remodelers, trade customers, and retail customers through best-in-class service, product knowledge, and operations excellence.

Role Summary

The Retail Center Manager is responsible for the full-spectrum operations, financial performance, and customer service at a retail location. This role leads teams across counter sales, warehouse, yard, delivery, transport, and logistics to ensure the branch runs efficiently, profitably, safely, and with a high level of customer satisfaction.

You will act as a bridge between corporate goals and local execution — driving metrics, coaching teams, optimizing processes, and delivering results.

Key Responsibilities

Operational Leadership

Oversee and coordinate all functions of the branch : counter sales, yard, warehouse, receiving, shipping, delivery, logistics, maintenance, and customer support.

Set, monitor, and drive key performance metrics (KPIs) such as inventory accuracy, equipment utilization, labor efficiency, cost per unit, and shrinkage.

Conduct regular audits and performance reviews; use data to identify gaps and drive continuous improvement.

Ensure compliance with company policies, safety protocols, and regulatory requirements (OSHA, environmental, DOT / transport).

Lead periodic operations meetings with supervisors, sales leadership, delivery staff, and other retail employees.

Resolve operational bottlenecks, escalations, and customer issues in a timely manner.

Manage branch capital expenditures, maintenance, and facility upkeep (vehicles, yard, equipment).

Financial & Business Management

Prepare, oversee, and manage branch-level budgets and forecasts (P&L responsibility).

Analyze departmental expenses, labor costs, and departmental variances.

Drive profitability by optimizing margins, controlling waste, and improving productivity.

Collaborate with Sales teams to ensure alignment of operational capacity with projected demand and sales growth.

Recommend and implement cost-saving and revenue-enhancing initiatives.

Team Leadership & Human Resources

Supervise, mentor, and develop assistant managers, yard foremen, shift leaders, counter staff, warehouse / yard staff, drivers, and support roles.

Work with Fleet team on efficiency, usage, and maintenance of all assets.

Establish goals, evaluate performance, provide coaching, and manage accountability.

Work with HR on recruitment, staffing plans, succession planning, training, and retention.

Promote a culture of engagement, safety, accountability, and continuous learning.

Ensure all employees receive appropriate training (operational systems, safety, product knowledge, customer service).

Customer & Vendor Relations

Act as the escalation point for customer service issues; work cross-functionally to ensure resolution.

Engage with key customers to understand their needs, ensure service levels, and identify growth opportunities.

Maintain vendor relationships regarding deliveries, logistics, and service agreements.

Represent the branch in local markets, industry groups, and community initiatives.

Required Skills & Qualifications

Required Skills / Must-Haves

Minimum of 2-3 years of operations or branch management experience in retail, distribution, or building materials (or related industry).

P&L and budget management experience.

Strong analytical skills; comfort with metrics, data interpretation, and continuous improvement.

Familiarity with logistics, transportation, and delivery operations (including fleet management).

Understanding of inventory control, cycle counting, demand planning, and materials flow.

Excellent leadership skills : ability to coach, influence, delegate, and develop teams.

Proven track record of process improvement, problem-solving, and driving change.

Strong communication skills (verbal, written, interpersonal).

Customer-focused mindset with ability to manage escalations.

Valid driver's license; ability to travel among branch sites (if applicable).

Ability to work in a fast-paced, dynamic environment, often under pressure.

Preferred Skills

Experience in the lumber, building materials, construction, or industrial supply sectors.

Working knowledge of DOT, regulatory, or safety compliance rules.

Technical experience for facility maintenance, fleet maintenance, or equipment.

Experience in trade sales, estimating, or contractor relationships.

Performance Metrics & Success Criteria

You will be evaluated based on metrics such as :

Branch-level profitability & budget compliance

Inventory accuracy, shrinkage, stock turns

Labor productivity and cost control

Safety incidents, compliance metrics

Employee engagement, turnover, training completion

Customer satisfaction, complaint resolution, retention

Successful implementation of improvement initiatives

Reporting & Interactions

This role reports to the Director of Operations.

Collaborates closely with Sales, Purchasing, HR, and Accounting teams.

Interfaces with external stakeholders : customers, vendors, transport carriers, local regulatory bodies.

Working Conditions & Physical Requirements

Must be comfortable working in a hybrid environment (office, warehouse, yard).

Ability to be on your feet, walk yards / warehouse frequently.

Occasional travel to other branches or vendor sites.

May need to respond to operational emergencies outside regular hours.

Ability to work in high-noise, industrial, or outdoor settings as needed (weather, dust, fork trucks, etc.).